Patient Service Representative I - Pediatrics - West Jordan

Granger Medical Clinic has an immediate opening for a full-time Patient Service Representative I in our Pediatrics Department at our West Jordan location. The ideal candidate will be confident, self-motivated, and above all else, compassionate.

About the role

Patient Service Representatives work closely with our patients, physicians, and support staff to provide the best care to each patient. As the first point of contact with patients, excellent communication and customer service skills are essential.

Responsibilities

• Greet patients presenting for medical or other services in a courteous manner
• Answer telephones in a professional manner
• Schedule appointments in accordance with established procedures
• Communicate professionally both verbally and in writing with physicians, clinic staff, and patients regarding their appointment scheduling and other needs
• Record all demographic information necessary to contact patient and/or bill insurance carrier for services provided

Requirements

• High School Graduate or equivalent
• Excellent customer service, communication, multi-tasking, and organizational skills
• Typing/keyboarding skills
• Must be a team player and enjoy working with people
• Must be able to read, understand, and communicate in English
• Spanish speaking preferred
• Previous prior authorization experience preferred

Skills

• Excellent customer service
• Strong communication (verbal and written)
• Multi-tasking and organizational skills
• Team collaboration

Physical Requirements and Working Conditions

• Sedentary work, requiring lifting up to 10 lbs
• Repetitive motion associated with operating a computer and other office equipment
• Inside, climate-controlled working conditions

Benefits

• Vision
• Dental
• Medical
• Sick Leave
• Paid Time Off
• Life Insurance
• Paid Maternity Leave
• Tuition Reimbursement
• Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions