Patient Service Representative I Hospital

About the Role

This is a Full Time 40-hour benefited position with a schedule track of 10:30 AM - 7:00 PM. Week 1 includes Sunday, Tuesday, Wednesday, Thursday, and Friday, while Week 2 includes Monday, Tuesday, Wednesday, Friday, and Saturday. The pay range is $20.80 - $31.20 per hour.

Responsibilities

• Creates the initial electronic health record that serves as the foundation of the patient medical record utilized by all members of the healthcare team.
• Prevents creation of duplicate medical records to avoid treatment safety issues and billing problems.
• Ensures compliance with organizational and accrediting body mandates to use identifiers for positive patient identification prior to care delivery.
• Checks in and registers patients, obtaining and verifying demographic, guarantor, and insurance information.
• Discusses and collects co-pays and other out-of-pocket patient responsibilities.
• Maintains confidentiality of patient personal/financial information and medical records in accordance with HIPAA.
• Schedules patient appointments, coordinates cancellations, reschedules, wait list requests, and recall requests.
• Provides accurate information regarding test preparations, arrival times, and facility procedures.
• Creates a welcoming environment by demonstrating extraordinary customer service.
• Greets patients and visitors, responds to requests, and offers assistance with transportation, directions, and interpreter services.
• Monitors and works assigned electronic health record work queues.

Requirements

• High School Graduate.
• No prior experience required.

Qualifications

• Ability to work independently in a high-stress environment, manage deadlines, multitask, and prioritize work.
• Strong attention to detail and accuracy.
• Excellent customer service and service recovery skills.
• Demonstrated problem-solving and independent thinking abilities.
• Excellent communication, interpersonal, and organizational skills.
• Knowledge of insurance basics, including commercial and government plans.
• Understanding of HIPAA, EMTALA, and other relevant regulations.
• Proficiency with computer systems, including EPIC, insurance verification tools, and Microsoft Office.
• Ability to handle sensitive and confidential information.

Skills

• Technical proficiency with electronic medical records and insurance verification tools.
• Understanding of basic medical and insurance terms.
• Ability to educate patients on insurance coverage and financial obligations.
• Cash handling and payment collection skills.
• Physical ability to stand, sit, and lift as required by the position.

Benefits

• Paid Time Off programs.
• Health and welfare benefits (medical, dental, vision, life, and disability).
• Flexible Spending Accounts.
• Family benefits (adoption assistance, paid parental leave).
• Retirement plans with employer match.
• Educational Assistance Program.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, providing care under the names Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin. It is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care, serving nearly 6 million patients with 155,000 teammates across 69 hospitals and over 1,000 care locations.