Patient Service Representative I Hospital

We need to output HTML fragment with sections: About the role? Actually the posting includes many details. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to extract substantive info: Department 10426 Non Enterprise Corporate - Registration Status Full time Benefits Eligible Yes Hours Per Week 36 Schedule Details/Additional Information Full-Time hours within our ED Registration Department Pay Range $20.80 - $31.20 Major Responsibilities ... then list responsibilities. Then Licensure, Registration, And/or Certification Required None Education Required High School Graduate. Experience Required None Knowledge, Skills & Abilities Required ... then Physical Requirements And Working Conditions ... Preferred Job Requirements ... Then "Our Commitment to You" includes benefits description. Then "About Advocate Health" description. Also "A Patient Service Representative (PSR) is often a patient’s first impression..." That's about role. We need sections: About the role (maybe summary), Responsibilities, Requirements (education/experience), Qualifications (knowledge/skills/abilities), Skills (maybe part of qualifications), Benefits, Pay, Schedule. We must not create sections with placeholder text. So we need to ensure each section has content. Let's parse: - About the role: Could be the paragraph describing PSR role: "A Patient Service Representative (PSR) is often a patient’s first impression..." plus maybe earlier description about department. We'll include that. - Responsibilities: The list after "Major Responsibilities". It's a long paragraph with many duties separated by periods. We need to turn into

• items. We'll split by sentences that start with a verb? We'll create list items for each duty. - Requirements: Education Required High School Graduate. Experience Required None. Licensure etc None. Could combine. - Qualifications: Knowledge, Skills & Abilities Required (the big block). Also Physical Requirements And Working Conditions maybe part of qualifications? Could be separate but we only have limited headings. Could put under Qualifications. - Skills: Might be redundant; maybe we can omit Skills section if covered in Qualifications. But we need to decide. The instruction: Use headings for those categories if content exists. We have content for Knowledge, Skills & Abilities. That could go under Qualifications or Skills. Since we have both headings, we could put Knowledge, Skills & Abilities under Qualifications, and maybe Skills under Skills? But that would duplicate. Better to put under Qualifications and maybe omit Skills heading if no distinct content. However we could treat Skills as the same as Knowledge, Skills & Abilities. But we need to avoid thin sections. Let's include Qualifications for knowledge/skills/abilities and physical requirements. And maybe Skills section omitted. - Benefits: The "Our Commitment to You" includes benefits list: Paid Time Off programs, Health and welfare benefits, Flexible Spending Accounts, Family benefits, Defined contribution retirement plans, Educational Assistance Program. Also mention Benefits Eligible Yes. So we can create Benefits section with those items as list. - Pay: Pay Range $20.80 - $31.20. - Schedule: Hours Per Week 36, Schedule Details/Additional Information Full-Time hours within our ED Registration Department. Also maybe mention flexible schedule. So we can create Schedule section. We must not include boilerplate like "This job description indicates the general nature..." etc. Also remove "Our CommitmenttoYou" heading? We'll incorporate into Benefits. We must not include repeated lines. Now craft HTML. We'll start with

  About the role

  then

  ...

  . Then

  Responsibilities

  with items. We need to extract responsibilities sentences: "Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team." "Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems." "Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety." "Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities." "Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints." "Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA)." "Knows insurance basics and recognizes commercial and government plans." "Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed." "Understands and discusses financial information and obligations with patients." "Knows how and when to refer patients to Financial Advocates." "Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN)." "Obtains patient or guarantor signatures as required." "May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests." "Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc." "Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service." "Greets patients and visitors and responds to routine requests for information." "Answers telephone, screens calls, and takes messages." "Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc." "Monitors and works assigned electronic health record work queues, following the department’s approved process." That's many items. Now Requirements: Education Required High School Graduate. Experience Required None. Licensure, Registration, And/or Certification Required None. We can combine:

  Education: High School Graduate. Experience: None required. Licensure/Certification: None required.

  Qualifications: Knowledge, Skills & Abilities Required block plus Physical Requirements And Working Conditions. We'll extract knowledge/skills/abilities sentences: "Demonstrate the AdvocateHealth purpose, values and behaviors." "Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work." "Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision." "Strong attention to detail and accuracy." "Excellent customer service skills in a variety of situations." "Must have excellent service recovery skills." "Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns." "Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor." "Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan." "Interact with physicians and their staff to resolve issues related to patient care." "Collect and manage payments including cash payments and follow security related to cash handling." "Strong understanding and comfort level with computer systems." "Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology." "Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process." "HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations." "Ability to handle sensitive and confidential information according to internal policies." "General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers." "Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements." "Excellent organizational skills." "Demonstrated ability to effectively act as a resource to other staff." Physical Requirements: "This position may require travel, therefore, will be exposed to weather and road conditions." "Responds quickly to patient medical status and emergency situations occurring in clerical areas." "CPR certification may be required based on service location." "Notary training/licensure may be required as appropriate for service line and/or facility." "Operates all equipment necessary to perform the job." "Exposed to a normal office environment with significant patient and public contact." "May be exposed to ill or contagious patients." "Must be able to transition from sitting to standing frequently." "Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday." "Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more." "Must be able to push/pull up to 50 lbs. with assistance." "Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators." "Escorts patients to nursing units or outpatient departments as necessary." "Sensory requirements include vision, hearing and touch." "Must also be able to speak clearly." "Must be able to use hands with fine motor skills for keyboard data entry." "May be asked to work a flexible schedule at times to meet the needs of the department." We'll include these as list items under Qualifications maybe split into two sub-sections? But we only have
  • . We'll just make a big list. Benefits: From "Our Commitment to You": list: - Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance - Benefits And More - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program Also note Benefits Eligible Yes. We'll create Benefits section with list. Pay: Pay Range $20.80 - $31.20. Schedule: Hours Per Week 36; Schedule Details/Additional Information Full-Time hours within our ED Registration Department; May be asked to work a flexible schedule at times to meet the needs of the department. We'll put in

    or

    . Probably

    . Now ensure we don't include boilerplate like "This job description indicates the general nature..." etc. Also remove "About Advocate Health" and the PSR description beyond the About the role? Actually we used PSR description for About the role. The "About Advocate Health" is boilerplate about the company; we should remove as per instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "About Advocate Health" is likely boilerplate; we should drop it. Also the earlier paragraph about Department 10426 etc is metadata; we can incorporate into About the role maybe? But we should not repeat job title. The Department line is metadata; we could fold into a short p. But we already have About the role paragraph; we could include department info there. However the instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it." So we can include a short p