Patient Service Representative I Hospital

Responsibilities

• Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verifies insurance coverage and obtains authorization for all services that requires authorization, pre-certification, and/or referral.
• Coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
• Requests upfront payment of deposits from responsible party.
• Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.

Requirements

• This position frequently requires walking from different areas.
• Must be able to push a wheelchair with patient in it and maneuver through doors, up/down ramps and elevators.
• Must be able to respond quickly to medical STATS and emergencies.
• This position requires sitting frequently.
• Must be able to lift 20-50 pounds occasionally.
• Works in a fast-paced environment with numerous interruptions.

Qualifications

• High School Diploma or GED required; Bachelor's Degree preferred.
• Accurate spelling and attention to detail required.
• Must be able to key 40 wpm.
• Knowledge of patient registration, insurance, and hospital billing preferred.
• Medical terminology knowledge and understanding of third party reimbursement preferred.
• Excellent communication skills and customer services skills required.