Patient Service Representative I (Greater Cincinnati)

We need to output HTML fragment with sections: About the role? Actually we need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. We need to parse the posting. The posting includes: - Intro: "Join Our Team and Keep Moving Forward with Breg! ..." includes description of company and role. Could be "About the role" maybe. - "Who You Are": description of candidate traits. - "What You’ll Do": list of duties. - "What You Bring": qualifications/requirements. - "Why Breg?" includes benefits. - "Compensation Salary Range $24.00-$28.00 USD Hourly." plus details. We need to avoid repeating job title as heading. No Job ID. We need to remove boilerplate: EEO, etc. The "Why Breg?" includes Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer... That's EEO boilerplate; we should remove that line. Also "For more information regarding Company benefits, please see https://www.breg.com/benefits" maybe keep as link? It's part of benefits; we can keep but maybe it's okay. We need to output only HTML fragment, no /, no markdown fences. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive information; do not invent or summarize away detail. We need to include sections only when posting has real specific content. Thus sections likely: About the role (intro), Responsibilities (What You’ll Do), Requirements (What You Bring), Benefits (Why Breg? benefits), Pay (Compensation Salary Range). Possibly also Qualifications? But we have Requirements and Qualifications maybe overlapping. The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which are appropriate. We have "Who You Are" which is more about candidate traits; could be Skills or Qualifications. But we already have Requirements (What You Bring). Could treat "Who You Are" as Skills? Or maybe combine into Requirements. However we need to avoid thin sections. Better to have sections: About the role (intro + Who You Are?), Responsibilities, Requirements, Benefits, Pay. But we need to follow instruction: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't say we must use all; just examples. Thus we can create sections: About the role, Responsibilities, Requirements, Benefits, Pay. Now we need to extract content. About the role: Should include the introductory paragraphs about Breg and the role, maybe also "Who You Are"? But "Who You Are" is more about candidate traits; could be part of Requirements or Skills. Let's decide: We'll put "Who You Are" under Requirements or Skills? Actually "What You Bring" is qualifications/requirements. "Who You Are" is about personal attributes; could be Skills. But we have a Skills heading optional. Could create Skills section for "Who You Are". But we need to avoid thin sections; but we have enough content for Skills. Let's plan: - About the role: Intro paragraph(s) about Breg and the role (first two paragraphs up to "If you thrive in a dynamic environment..."). - Skills: "Who You Are" bullet points? It's prose: "You are a forward-thinking professional who values collaboration, innovation, and making a meaningful difference. You bring expertise in the ability to plan, execute, control and deliver. Must be an effective communicator both in writing and verbally. Must be able to engage with patients and provide excellent customer service even in escalated situations." That's prose; we can put in

  . - Responsibilities: "What You’ll Do" list of duties (many sentences). We need to turn into

  • items. Each sentence seems a duty; we can split by sentences. - Requirements: "What You Bring" includes education, certification, familiarity, knowledge, computer proficiency. That's a list; we can make
    • . - Benefits: "Why Breg?" includes bullet list: Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, effective the first of the month after hire. Work-Life Balance: Paid Time Off (PTO) and company-paid holidays. Growth & Development: Opportunities for professional advancement within a company that values your contributions. Commitment to Diversity & Inclusion: (remove EEO line). Also link for more info. We'll keep the three bullet points (Comprehensive Benefits, Work-Life Balance, Growth & Development). The EEO line we drop. - Pay: Compensation Salary Range $24.00-$28.00 USD Hourly. plus explanation. We'll put in

      . We must not include Schedule section because not present. We must not include placeholder text like "commensurate with experience". The posting includes "Actual compensation is determined by factors such as experience, skills, and business needs." That's substantive; we keep. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Thus we need to strip out the EEO line and the link maybe? The link is not boilerplate; it's a reference for benefits. It's okay to keep. Now produce HTML. Structure:

      About the role

      ... intro ...

      Skills

      ... who you are ...

      Responsibilities

      • ...
      ...

      Requirements

      • ...
      ...

      Benefits

      • ...
      ...

      Pay

      ... compensation details ...

      Make sure to preserve all substantive information. Now extract exact text. Intro: "Join Our Team and Keep Moving Forward with Breg! At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry, we provide innovative products, consulting, technology, and services that help people move forward with confidence. We are currently seeking an Patient Service Representative I in the Greater Cincinnati, Ohio area. If you thrive in a dynamic environment where innovation and impact go hand in hand, this is the opportunity for you." We need to keep that exactly. Now Skills ("Who You Are"): "You are a forward-thinking professional who values collaboration, innovation, and making a meaningful difference. You bring expertise in the ability to plan, execute, control and deliver. Must be an effective communicator both in writing and verbally. Must be able to engage with patients and provide excellent customer service even in escalated situations." We keep as is. Now Responsibilities ("What You’ll Do") list: We need to split each sentence into a bullet. Let's copy the sentences: 1. Educates physicians and clinical staff on Breg's orthopedic bracing and supply program, serving as a resource on product options, equipment use, and specialized applications. 2. Demonstrates and maintains competency in the fitting and use of Breg products in alignment with training requirements, clinical guidelines, and company standards. 3. Accurately measures and fits patients with orthopedic soft goods and functional bracing, providing clear instructions on proper use and care and communicating expected outcomes to both patients and healthcare providers (HCPs). 4. Delivers exceptional patient service and timely follow-up in accordance with company policies, procedures and management expectations. 5. Coordinates orthopedic bracing product logistics and replenishment, proactively maintaining inventory levels at assigned accounts and managing inventory transfers and reconciliation activities. 6. Proactively reduces stagnant inventory by removing and processing expired, damaged, or unsellable products in accordance with company policy. 7. Delivers comprehensive inventory management support to customers, including ordering and returning product, and providing ongoing communication and timely updates regarding estimated delivery. 8. Supports order fulfillment activities and ensures all documentation is complete and accurate for each account. 9. Ensures product displays, storage areas, and inventory spaces meet Breg's operational standards. 10. Provides onsite support for product recalls, audits, and/or field communication initiatives. 11. Ensures all required inventory counts are completed on time and accurately, supporting inventory reconciliation and compliance efforts. 12. Prepares, compiles, and submits insurance billing documentation in compliance with established internal standards and submission requirements, ensuring all documentation is complete, accurate, and submitted within required timelines. 13. Reviews and works pending claims by retrieving required missing information from customers, identifying and escalating trends in documentation deficiencies, and utilizing systems such as Power BI, Breg Vision, and the Breg Claims System (BCS) to support daily operations and improve billing outcomes. 14. In coordination with the Breg Billing Office (BBO), obtains pre-authorization for workers Compensation and Commercial insurance patients, and collects required co-insurances, deductibles and cash-pay amounts as applicable. 15. Coordinates with the internal departments to collect, track, and maintain documentation on claim denials and claims requiring additional information. 16. Adheres to all Breg policies, standard operating procedures (SOPs), and applicable healthcare regulations, including Health Insurance Portability and Accountability Act (HIPAA) and Food and Drug Administration (FDA) requirements. 17. Collaborates with internal teams (e.g., Solution Team, Sales, Field Operations) to resolve account issues and enhance service efficiency. 18. Demonstrates a high level of professionalism, privacy, and accuracy in all interactions and activities. 19. Prepares daily, weekly and monthly reports for management and account review, analyzing data for trends and identifying opportunities for process or performance improvement. 20. Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices. 21. Responsible for being accountable and committed to demonstrating cultural beliefs and achieving the key results of the company. 22. Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition. 23. The performance of the position is aligned with the culture of commitment and accountability, following the steps of: See it, Own it, Solve it, and Do it. We need to keep all. Now Requirements ("What You Bring"): "Associates degree in a Healthcare-related field, completion of an approved healthcare certification or certificate program, or equivalent combination of relevant education and hands on experience in orthotics, athletic training, sports medicine, durable medical equipment (DME), or patient care required. Holds and maintains applicable certification or licensure such as American Board Certification (ABC) Certified Fitter-orthotics (CFo), Board of Certification (BOC), Athletic Training licensure, Orthopaedic Technologist Certification, preferred. Familiarity with standard workflows and procedures in orthopedic clinics or physician offices preferred. Knowledge of orthopedic bracing and supply products as well as the applicable procedures for utilization preferred. Computer proficient to include web browser/internet search, Microsoft (MS) Outlook, Word, Excel, PowerPoint, and Teams capabilities. Technical competence includes the ability to learn new software and systems." We need to split into bullet items. Each sentence maybe. Let's list: - Associates degree in a Healthcare-related field, completion of an approved healthcare certification or certificate program, or equivalent combination of relevant education and hands on experience in orthotics, athletic training, sports medicine, durable medical equipment (DME), or patient care required. - Holds and maintains applicable certification or licensure such as American Board Certification (ABC) Certified Fitter-orthotics (CFo), Board of Certification (BOC), Athletic Training licensure, Orth