Patient Service Representative I

About the role

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research, and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Shift

Shift: 6:45am-3:15pm Mon-Fri Rotating weekends and holidays 7a-3p

Job Duties

• Completes pre-registration as well as full registration as needed for families.
• Ensures eligibility information is accurate.
• Obtains patient/family consents for care, HIPPA, state & federal mandatory forms, Plain Language Summary, and any additional forms identified and enters them into Epic.
• Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
• Checks system to see if referral is attached for visit and is appropriate for visit. If able, assists family with referral for same-day service.
• Informs and collects payments as appropriate (estimates, copays, outstanding balances, self-pay etc) via CCF as well as Health Fusion where applicable.
• Makes copies of insurance cards as appropriate.
• Sure families receive appropriate intake forms and instructions to complete for visit. Prints labels for clinical use and documents to be scanned.
• Provides ID Band to patients as appropriate.
• Informs patient/families of any wait times or delays in service.
• Schedules appointments (new, return, same day as well as ancillary appointments) as needed.
• May be required to enter patient information in additional electronic systems.
• Adheres to organizational policies and procedures.
• Maintains confidentiality and HIPPA rules.
• Completes check-out procedures; prepares required forms for distribution.
• Communicates with other Patient Service Representative staff and department team members to coordinate activities.
• Performs other job functions as assigned.

Specific to Area Job Functions

• Outpatient Lab: Requirement to enter and/or release lab orders, Follow Epicare link process for orders, Ensures all paper orders are appropriate/acceptable, Enter orders via written orders mode when presented with paper order, Maintain all written orders as per process for scanning, Contacts referring provider when appropriate, Enters notes in Epic regarding # of test and specific instructions, Follow process for Research, Drop off, Miscellaneous Orders.
• Medical Imaging: Follow process for checking in patient, Follow the Epice Care Link process, Create and/or collect patient payment estimates, If paper order follow Written Order process, Schedules appointment from the order, Contacts referring physician when appropriate.
• Outpatient Surgery: Follow process for patient admission via Optime workflow, Collect co-payments or deductibles for outpatient surgeries, LCPC-TCP: Answers backline and patient phone lines (department specific), Handles according to needs of caller, Creates Recalls and Waitlist notifications when appropriate, Completes daily No Show documentation and communicates with family to reschedule, Documents and sends patient messages to providers via Epic in-basket, Other job functions as assigned.

Education

• High School Diploma/GED (Required)

Pay Range

$19.00-$28.50 Hourly

Benefits

At Lurie Children’s, we offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match
• Voluntary Benefits
• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

AI Notice

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals. It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes. For questions about the use of artificial intelligence in this process or any additional support, please contact: peoplequestions@luriechildrens.org