Patient Service Representative I AHWFB

About the role

The Patient Service Representative serves as the first point of contact for patients, providing excellent customer service while supporting administrative and clerical functions in a healthcare setting. This role ensures a smooth patient experience from scheduling to check-out.

Responsibilities

• Greet and check in patients in a professional, courteous manner
• Schedule, reschedule, and confirm patient appointments
• Verify patient demographics, insurance eligibility, and benefits
• Collect copayments, outstanding balances, and process payments
• Maintain accurate patient records in the electronic medical record (EMR) system
• Answer and route incoming phone calls efficiently
• Cookordinate with clinical staff to ensure timely patient flow
• Handle patient inquiries, concerns, and requests with empathy and professionalism
• Ensure compliance with HIPAA and organizational policies

Requirements

• A high school diploma or equivalent required
• 1+ year of experience in a healthcare, customer service, or administrative role preferred
• Strong communication and interpersonal skills
• Basic computer proficiency (EMR systems, Microsoft Office, scheduling tools)
• Ability to multitask in a fast-paced environment
• Attention to detail and accuracy

Qualifications

• High school diploma or equivalent required
• 1+ year of experience in a healthcare, customer service, or administrative role preferred
• Strong communication and interpersonal skills
• Basic computer proficiency (EMR systems, Microsoft Office, scheduling tools)
• Ability to multitask in a fast-paced environment
• Attention to detail and accuracy

Skills

• Experience with health insurance verification and medical terminology
• Prior experience in a medical office, hospital, or call center
• Bilingual skills (if applicable to patient population)

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Our Commitment To You includes:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Pay

Pay Range: $20.80 - $31.20

Schedule

Variable