Patient Service Representative I (69760)

About the Role

This non-exempt position in the Administration department reports to the Practice Administrator. The Patient Service Representative I embodies character qualities such as attentiveness, enthusiasm, joyfulness, patience, and punctuality while performing front-office duties in a healthcare setting.

Responsibilities

• Answers telephones, schedules appointments, and obtains patient information.
• Prepares charts for examination and collects/secures payments at patient check-out.
• Provides back-up and overflow coverage for Front Office Telephone Operator(s).
• Receives patients at the reception window and obtains required information/documentation at check-in.
• Updates patient information (address, phone, insurance coverage, DOB) in electronic medical records for each visit.
• Schedules appointments and posts charges/payments in electronic medical records.
• Verifies late or open balances and reminds patients of outstanding balances; assists patients with billing questions.
• Accepts payments, secures daily collections, and balances daily transactions.
• Maintains the waiting area in good order and coordinates with custodial staff as needed.
• Follows HIPAA guidelines and Variety Care’s privacy policies.
• Ensures office equipment is functional and reports issues to appropriate staff.
• Accepts direction from the Practice Administrator or on-staff Physician.
• Supports Variety Care’s accreditation as a Patient-Centered Medical Home, aligning with the “Triple Aim” of healthcare reform: improving care experience, health outcomes, and reducing costs.
• Demonstrates leadership, integrity, adaptability, and sound judgment in the department and community.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED.
• Legible handwriting and basic math skills.
• Ability to work with the public and communicate effectively with patients and staff.
• Basic data entry and keyboarding skills.
• Trustworthy handling of confidential information.
• Able to work in an active, stressful environment and handle difficult patients occasionally.

Preferred Qualifications

• One or more years of clerical experience.
• One or more years of customer service experience.
• Bilingual (English/Spanish).

ADA Requirements

• Able to lift a minimum of 25 pounds.
• Able to sit for long periods of time.