Patient Service Representative I-1

About the role

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research, and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do.

Responsibilities

• Completes pre-registration as well as full registration as needed for families.
• Ensures eligibility information is accurate.
• Obtains patient/family consents for care, HIPPA, state & federal mandatory forms, Plain Language Summary, and any additional forms identified and enters them into Epic.
• Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
• Checks system to see if referral is attached for visit and is appropriate for visit. If able, assists family with referral for same-day service.
• Informs and collects payments as appropriate (estimates, copays, outstanding balances, self-pay etc) via CCF as well as Health Fusion where applicable.
• Makes copies of insurance cards as appropriate.
• Sure families receive appropriate intake forms and instructions to complete for visit. Prints labels for clinical use and documents to be scanned.
• Provides ID Band to patients as appropriate.
• Informs patient/families of any wait times or delays in service.
• Schedules appointments (new, return, same day as well as ancillary appointments) as needed.
• May be required to enter patient information in additional electronic systems.
• Adheres to organizational policies and procedures.
• Maintains confidentiality and HIPAA rules.
• Completes check-out procedures; prepares required forms for distribution.
• Communicates with other Patient Service Representative staff and department team members to coordinate activities.
• Specific to Area Job Functions: Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:
• Outpatient Lab: Requirement to enter and or release lab orders Follow Epicare link process for orders Ensures all paper orders are appropriate/acceptable Enter orders via written orders mode when presented with paper order Maintain all written orders as per process for scanning Contacts referring provider when appropriate Enter notes in Epic regarding # of test and specific instructions Follow process for Research, Drop off, Miscellaneous Orders Medical Imaging: Follow process for checking in patient Follow the Epice Care Link process Create and/or collect patient payment estimates If paper order follow Written Order process Schedule appointment from the order Contact referring physician when appropriate Outpatient Surgery: Follow process for patient admission via Optime workflow Collect co-payments or deductibles for outpatient surgeries LCPC-TCP: Answers backline and patient phone lines (department specific), handles according to needs of caller Creates Recalls and Waitlist notifications when appropriate Completes daily No Show documentation and communicates with family to reschedule Documents and sends patient messages to providers via Epic in-basket Other job functions as assigned

Requirements

• High school diploma required.
• Some college preferred.
• Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.
• Some knowledge of electronic medical record.
• Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
• Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel.
• Excellent communication/listening skills needed.
• Problem solving skills and ability to handle multiple priorities in fast-paced environment.
• Able to manage stressful situations appropriately.

Qualifications

• High School Diploma/GED (Required).

Skills

• Medical Terminology
• Third Party Billing
• Managed Care Requirements
• Electronic Medical Record
• Microsoft Word Applications
• Customer Service
• Communication
• Problem Solving
• Stress Management

Benefits

At Lurie Children’s, we offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Pay

The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

Schedule

Shift: Rotation Schedule Monday through Friday 6:30 AM - 7 PM

Location

Outpatient Center in Schaumburg