Patient Service Representative - Gastro

Hourly Pay Range: $18.38 - $26.65 – The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

About the role

Full Time: 40 hours a week. Office Hours: Monday - Friday 7:00 AM - 6:00 PM. Schedule varies within these office hours. This role includes some travel to other locations and requires flexible hours to meet operational needs.

Responsibilities

• Provides front desk coverage under general supervision and according to established policies and procedures.
• Answers incoming calls, schedules appointments, greets patients, and registers new patients in EPIC.
• Schedules laboratory and off-site diagnostic tests requested by physicians.
• Verifies insurance eligibility and interprets covered benefits.
• Processes patient charges by totaling fees, applying insurance coverage, calculating adjustments, and receiving and recording payments in the computer system.
• Performs clinic set-up and other office support tasks.

Requirements

• High School Diploma or GED required.
• Keyboard and computer skills.
• A valid driver’s license is required if selected to perform duties at an off-site location. If using a personal vehicle, must maintain automobile liability coverage as required by law.

Preferred Qualifications

• A minimum of three months of previous business office or healthcare-based experience.
• Previous insurance, managed care, and integrative medicine experience.
• Medical terminology or coding experience.
• Bilingual (Spanish) helpful, but not required.

Benefits

• Premium pay for eligible employees.
• Career pathways to promote professional growth and development.
• Various medical, dental, pet, and vision options.
• Tuition reimbursement.
• Free parking.
• Wellness program.
• Savings plan and health savings account options.
• Retirement options with company match.
• Paid time off and holiday pay.
• Community involvement opportunities.