Patient Service Representative (Full Time 35 hours)

Starting rate: $20.00 per hour

About the role

At Root Center for Advanced Recovery, we build relationships that empower patients with the courage and ability to change by providing guidance and support throughout every step of recovery. We are caring, knowledgeable professionals who believe in honoring the potential of every individual while continually renewing ourselves, embracing new perspectives, and recognizing that progress is the destination. For more than 150 years, we have remained committed to inspiring hope and strengthening the communities we serve.

Responsibilities

• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
• Warmly greet and check-in arriving patients; evaluate priority and direct patients appropriately according to urgency and subject matter.
• Ensure patients have a comfortable and inviting environment by maintaining a clean lobby.
• Answer telephone in a polite and timely manner, screen phone calls, retrieve messages, distribute voicemail messages and faxes to appropriate staff.
• Check-in desk duties:
  • Verify patient information and direct patients according to instructions.
  • Perform BACs, obtain patient signatures on lab slips, and label specimens as required.
  • Instruct and supervise patients in providing urine samples (U/A), read temperature of U/As, accept U/As, and place patients in medicating queue.
  • Prepare U/As for transport to lab, process instant U/As, and enter results in patients’ medical records.
  • Provide missing information on ADL lab slips and return to lab for processing.
  • Re-stock supplies, close check-in desk, and send end-of-day reports.
  • Maintain inventory of ADL supplies and order accordingly.
• Administrative/Billing duties:
  • Collect fees and record payments; coordinate accounts receivable including billing and insurance authorization processes.
  • Photograph clients and prepare client ID cards.
  • Electronically prepare medical records for new admissions and accompanying information.
  • Process client refunds and type correspondence for clinic staff, including letters to outside agencies and interoffice memorandums.
  • Participate in clinical staff meetings and take minutes.
  • Process DDAP for DMHAS client tracking requirements, admissions, and discharges.
  • Complete client fee contracts, update lobby boards, and process late letters in a timely manner.
  • Perform other clerical, secretarial, or technical duties as directed.
• Generate reports:
  • Daily reconciliation of client fee reports.
  • Patient test status reports.
  • Weekly fee reports and monthly client collateral tracking reports.
  • Other data collection and reports as requested by the clinic supervisor.
• Order office and IOP supplies according to the monthly budget, maintain inventory, and keep supply areas neat and clean.

Requirements

• A high school diploma or GED equivalency.
• Three years of general secretarial experience or a two-year business degree with one year of secretarial experience.
• Effective communication skills.
• Competency in basic medical assisting skills, interacting with patients, and ability to assess and communicate psychological observations.
• Positive, customer-focused approach with a commitment to providing excellent patient care.
• Proven ability to work effectively in a team environment.
• Experience with Electronic Medical Records preferred.
• Strong computer skills and solid working knowledge of Microsoft Office Software.
• Strong organizational skills and attention to detail.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Employer-paid life insurance and short-term disability.
• Generous retirement plan with up to a 10% employer contribution.
• Four weeks of PTO.
• Paid holidays (including your birthday).
• Professional development funding and training days.
• Annual bonus eligibility.
• Excellent work-life balance with a 35-hour work week and no current on-call responsibilities.
• Eligibility for multiple NHSC Loan Repayment Programs.

Schedule

5:30 AM through 1:30 PM, 35 hours per week.