Patient Service Representative - Float

Our Culture - Why Work With Us

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Who We Are

Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod. OCHS now cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it and validating that staff are working at the top of their licensures are the foundations of this model.

Our Core Competencies

• Fostering teamwork to operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals.
• Integrity and honesty at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve.
• Embracing technology, continually seeking innovative solutions to enhance our services and operations.
• Being patient-centered, prioritizing the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

A Day In The Life Of This Role

Reporting to the Practice Manager, the Patient Service Representative (PSR) ensures smooth patient flow and a positive experience for Outer Cape Health Services patients by greeting, registering, corresponding, and answering general questions at the front desk. This position will be required to float between all three (3) locations, as needed for front desk coverage.

Summary Of Duties

• Greet, register, and direct patients and visitors to the assigned Health Center.
• Make and answer telephone calls at the assigned Health Center in a professional manner.
• Maintain provider schedules, and schedule and reschedule patient appointments in accordance with the provider’s schedule.
• Correspond with patients utilizing letters, electronic communication, and phone calls while also distributing to appropriate individuals (ensuring confidentiality of medical information).
• Monitor Patient Portal communication with patients.
• Scan medical record documents.
• Conduct insurance eligibility and verification utilizing insurance websites and search engines.
• Ensure patient demographic and billing information is accurate.
• Collect co-pays and account balances.
• Ability to work flexible hours, as required, to meet the needs of the Health Center.
• Ensure all patient questionnaires are completed upon check-in.
• Ensure these questionnaires are available to the clinical team at the time of the visit.
• Other related duties and projects as assigned.
• Travel to all three Health Care Center locations as needed for front desk coverage.
• Saturday availability could be required for the Provincetown location.

Qualifications

• High school diploma required, college preferred.
• 2 years of customer service experience; medical setting preferred.
• Demonstrated ability to make