Patient Service Representative - Family Medicine GS9305

About the role

The Patient Service Representative is responsible to perform duties related to checking-in/out patients, scheduling patient appointments, call confirmations, verifying insurance while maintaining accuracy and compliance with departmental policies and State/Federal regulations.

Contact: Jeffery Kellerman, jeff.kellerman@okstate.edu

Responsibilities

• Check-in and check-out patients
• Schedule patient appointments
• Perform call confirmations
• Verify insurance information
• Maintain accuracy and compliance with departmental policies and State/Federal regulations

Special Instructions: For full consideration, please include a resume, cover letter and contact information for three professional references.

Requirements

• High School/GED (degree must be conferred on or before agreed upon start date)
• Valid Oklahoma Driver License
• Working Conditions: Possible exposure to hazardous material, hot and cold, blood borne pathogens.
• Physical Requirements: Ability to lift, carry, push, or pull 15 pounds, climb, balance, stoop, kneel, crouch, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.

Skills

• Strong Computer Skills (MS Office Suite – specifically with Outlook, Word, Excel)
• Typing and data entry
• Medical terminology
• Answer phone
• Detail-oriented
• Quality focus
• Ability to prioritize and work within deadlines
• Excellent customer service skills
• Professionalism and interpersonal communication
• Ability to effectively communicate with patients and all medical staff
• Ability to work in a team environment
• Knowledge of HIPAA guidelines
• Ability to learn new processes as required

Preferred Qualifications

• Vocational/Technical: Some college or technical school in related field
• Six months related job experience
• Experience with EMR system

Pay

$16.00 - $18.00 per hour

Schedule

Typically Monday through Friday, 8:00am‑5:00pm

Appointment Length: Regular Continuous/Until Further Notice

Priority Application