Patient Service Representative - Eye Care / Optometry (F/T Days) (Non-Exempt)

About the role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Requirements

• High school diploma or equivalent
• One year of applicable medical office experience (preferred)
• New hires must attend Clinic Core Front Desk Training through Clinical Education

Benefits

• Tuition Reimbursement up to $2,000 for continuing education
• Health, Dental, and Vision coverage available after day one
• Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
• Paid parental leave for new parents
• 401k with employer match
• Paid PTO for volunteering
• Competitive salary

Benefits listed are for team members working 32+ hours per pay period.

Career Growth

All new hires are hired into the Patient Service Representative role. Internal candidates may advance to the Advanced Patient Service Representative title by completing both Patient Service Rep and Advanced PR competencies.

Future career growth opportunities are available as Mercy continues to expand.