Patient Service Representative (Endocrinology)

About the role

Pinehurst Medical Clinic (PMC) is a locally owned and managed healthcare provider serving communities in Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. PMC offers a wide range of primary and specialty care services, emphasizing patient-centered care led by physicians who utilize the latest medical technology.

Responsibilities

• Serve as a liaison between patients and medical support staff by greeting, instructing, and directing patients and visitors.
• Enter all patient demographics, insurance information, and collect payments upon check-in/out or when scheduling an appointment.
• Schedule patient appointments for both established and new patients.
• Keep patients informed about the physician's schedule in case of increased waiting times.
• Advises patients on financial obligations such as co-payments, deductibles, and insurance eligibility.
• Maintain the lobby in a neat and orderly manner, including keeping magazines current.
• Coordinate and maintain physicians' schedules, ensuring a thorough understanding of specialties and practices.
• Answer phones and return calls promptly, handle requests, and provide accurate information.
• Handle mail, paperwork via fax, and medical records, ensuring accuracy and completeness.

Requirements

• A high school diploma or equivalent.
• One to three months related experience or training, or equivalent combination of education and experience.
• One to two years experience in a medical office setting preferred.

Qualifications

• High school diploma or GED.
• One to three months related experience or training, or equivalent combination of education and experience.
• One to two years experience in a medical office setting preferred.

Skills

• Excellent communication skills.
• Attention to detail.
• Customer service orientation.
• Basic computer skills.

Benefits

Pinehurst Medical Clinic (PMC) offers comprehensive benefits to support the total health and well-being of its team members. These benefits include health coverage, wellness programs, retirement plans, and more. For more details, visit our benefits overview guide or watch our benefit video.

Pay

The pay rate for this position is hourly (non-exempt).

Schedule

The shift for this position is Day Shift (Monday through Friday), with no weekends or holidays.