Patient Service Representative - Endocrinology - Full Time

Elliot Endocrinology Associates provides specialized care in diabetes, thyroid and parathyroid conditions, osteoporosis, pituitary and adrenal disorders, polycystic ovary syndrome, and other hormone conditions. Our goal is to provide expert endocrinology care in a patient-centered, compassionate setting. Our staff includes board-certified endocrinologists, nurse practitioners, certified diabetes educators, registered nurses, and certified medical assistants. We are a department of Elliot Hospital. At our practice and across The Elliot, we strive to heal our patients, inspire wellness, and serve with compassion. It is the foundation by which all staff members work and collaborate to provide great patient care. We are committed to establishing meaningful and long-lasting relationships with our patients, and we are committed to making you feel safe, welcomed, and heard at each visit.

About the role

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics, retrieving and updating medical records, collecting fees, and performing general clerical and other duties as assigned.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors, and correct protocols for writing referrals.
• Schedules referral appointments with specialists, hospital testing, and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patients from the office. Collects payments and schedules follow-up appointments or specialty appointments as appropriate.
• If office requires, posts charges to the patients' account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers' schedules, optimizing effective scheduling of appointments.
• Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients.
• Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Requirements

• High School Diploma or equivalent required.
• Previous experience in a health care setting performing similar functions preferred.
• Proficient in MS Office.

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees.
• Short-term disability, long-term disability, and life insurance coverage.
• Competitive pay.
• Tuition Reimbursement.
• 403(b) Retirement Savings Plan.
• And more!

Schedule

Days