Patient Service Representative- California

About the role

As a Patient Service Representative (PSR), you'll be the face of Esperanza—a warm, professional first contact who ensures every patient feels seen, heard, and guided. You'll make an impact by welcoming patients and enhancing care flow.

Responsibilities

• Greet patients, visitors, and families using the AIDET framework—acknowledge, introduce, duration, explanation, and thank you—setting a compassionate tone right from the start
• Assist with check-in/check-out, ensuring all required forms are accurately completed
• Provide clear, empathetic information about appointments, services, insurance, and health center policies
• Protect patient privacy in full compliance with HIPAA guidelines
• Join daily huddles as a key voice in ensuring smooth clinic operations
• Act as a communication hub between patients, clinical staff, and care teams
• Adapt on the fly—help adjust appointments or workflows to ensure efficiency in patient care
• Register new and returning patients—updating demographics, verifying insurance, and documenting accurately
• Assess insurance coverage and eligibility; explain sliding fee programs, payment options, and financial responsibilities
• Support patients in understanding and navigating affordable care options

Requirements

• Strong interpersonal and customer service skills—you're a warm, welcoming communicator
• Reliable attention to detail and organizational precision
• Comfort working in a fast-paced, team-oriented clinical environment
• HIPAA familiarity and ability to handle confidential patient data with care
• Bilingual in English/Spanish—required
• Minimum 1 year of experience in admin/front desk role required, preferably in a healthcare setting
• High school diploma or equivalent required; associate degree in healthcare or related field preferred
• Experience with AIDET customer service excellence framework, preferred

Benefits

• BCBS Medical PPO Plans
• Ameritas Dental & Eye Med Vision Coverage
• Tuition Reimbursement (up to $5,000/year)
• 10 Paid Holidays + 16 Days of Paid Time Off
• A deeply mission-aligned workplace where your work matters—and you're valued
• Opportunities to grow your career in a supportive, community-focused healthcare setting
• A culture built around trust, respect, and collaboration, where you'll truly feel part of the family

Pay

$19.00 – $23.00 per hour