Patient Service Representative

About the role

Vivent Health is seeking a Representative, Patient Services to join our dynamic team. This role plays a pivotal role in ensuring a seamless and patient-centric experience.

Responsibilities

• Greet and assist patients, ensuring a welcoming and organized front desk environment.
• Cookordinate and schedule patient appointments efficiently, considering provider availability and patient preferences.
• Serve as a liaison between patients and healthcare providers, addressing inquiries, providing information, and ensuring effective communication.
• Maintain accurate and up-to-date patient records, ensuring compliance with confidentiality and privacy standards.
• Verify patient insurance information, explain coverage details, and assist in resolving any related issues.
• Collaborate with the billing department to address patient billing inquiries and provide clarification on financial matters.
• Advocate for patients' needs and concerns, escalating issues when necessary to ensure timely and satisfactory resolution.
• Collaborate with the broader healthcare team to ensure a coordinated and patient-focused approach to care.
• Maintain high-quality service standards, actively participating in quality improvement initiatives.
• Answer, screen and forward any incoming phone calls while providing basic information when needed.
• Review MyChart appointments and follow up with patients.
• Adhere to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.

Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Qualifications

• Education: High School Diploma or equivalent; additional education in healthcare administration is a plus.
• Work Experience: Proven experience in a customer service or healthcare administrative role. Familiarity with medical terminology and understanding of healthcare processes.
• Technical Experience: Proficiency in using electronic health record (EHR) systems and other relevant software.
• Soft Skills: Compassionate and patient-centered approach. Team player with excellent interpersonal skills. Adaptability and ability to handle stressful situations with composure. Commitment to maintaining confidentiality and adhering to ethical standards. Detail-oriented, organized, and capable of multitasking in a fast-paced environment.

Skills

• Hospital or clinic experience.
• Experience with electronic health record (EHR) systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking skills.
• Knowledge of medical terminology and healthcare processes.

Benefits

• Generous paid time off, including 12 paid holidays.
• 401k with 100% employer match up to 5%.
• 12 weeks of fully paid parental leave.
• Employer subsidized medical, dental, vision benefits, and gender-affirming care benefits.
• Employer paid short and long-term disability.
• Tuition reimbursement.
• Certification and licensure assistance.
• Part-time benefits available.

Pay

Starting at $24.00-24.25/hourly (Depending on Experience)