Patient Service Representative
About the role
We’re on a mission to end HIV/AIDS through integrated, personalized, judgment-free care. That means meeting people where they are and supporting the whole person - medically, socially, and emotionally. And every role here plays a part in that mission. We believe healthcare works best when it’s rooted in equity, dignity, and access for all. At Vivent Health, we’re building a culture where every person - both patients and employees - feels seen, respected, and empowered to thrive. But what truly sets us apart is how we work. You’ll be part of a deeply collaborative, interdisciplinary team united around one goal: better outcomes for the communities we serve. Our model brings together medical care, behavioral health, pharmacy, research, and prevention, creating a holistic approach that changes lives every day. This isn’t just a workplace. It’s a community. It’s a mission. It’s your chance to be part of something bigger. Choose Vivent Health and turn your work into purpose.
Responsibilities
- Greet and assist patients, ensuring a welcoming and organized front desk environment.
- Coordinate and schedule patient appointments efficiently, considering provider availability and patient preferences.
- Serve as a liaison between patients and healthcare providers, addressing inquiries, providing information, and ensuring effective communication.
- Maintain accurate and up-to-date patient records, ensuring compliance with confidentiality and privacy standards.
- Verify patient insurance information, explain coverage details,