Patient Service Representative

About the role

A leading healthcare organization is seeking a patient-focused Patient Services Representative to become an essential part of a busy outpatient team. This is an excellent opportunity for someone who enjoys working with people, solving problems, staying organized, and playing a key role in delivering an outstanding patient experience. The position is based on-site in Wellesley, MA, Monday‑Friday, 8:30 AM‑5:00 PM.

Responsibilities

• Welcome patients and visitors with professionalism and empathy
• Manage appointment scheduling, rescheduling, and patient coordination
• Verify insurance, referrals, and patient information
• Serve as a key communication link between patients, providers, and staff
• Support efficient daily office operations and patient flow
• Utilize Epic EMR and other systems to maintain accurate records and documentation

Requirements

• Experience scheduling appointments in a healthcare setting
• Medical office, patient access, healthcare administration, or front desk experience
• Epic EMR experience required
• Insurance verification and patient registration experience

Skills

• Strong customer service and communication skills
• Ability to multitask in a fast‑paced environment

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $18.00 – $22.00 per hour.

Schedule

Monday‑Friday, 8:30 AM – 5:00 PM (consistent weekday schedule with no nights or weekends).