Patient Service Representative

About the role

One of our clients, who delivers home health solutions, in partnership with payers and providers, is seeking remote patient service coordinators to join their growing team. The Patient Service Rep is responsible for reaching out to patients recently discharged from the hospital to schedule an initial assessment call with a Nurse Coach. The Patient Advocate is responsible for meeting and or exceeding weekly patient contact and engagement metrics. Monitors and supports clinicians to ensure service levels and requirements are met.

Responsibilities

• Reach out to patients recently discharged from the hospital to schedule an initial assessment call with the Nurse Coach.
• Serve patients making incoming calls with questions and/or returning messages to be scheduled with Nurse Coaches.
• Understand that timely and accurate documentation is critical to the success of CareCentrix.
• Provide non-clinical issue resolution and escalate issues to management when appropriate.
• Participate in and contribute to performance and process improvement activities.
• Speak with physicians and coordinate in-home care for the patient.
• Anticipate and provide feedback when implementing process changes and raise opportunities to leadership ensuring compliance to policies, legal requirements and regulatory mandates.

Qualifications To Apply

• 1+ years of Call Center experience is REQUIRED
• Sales/Outreach Experience and/or High-Volume Customer Service Experience within Healthcare is preferred (enrollment, eligibility, claims processing, collections, reimbursement, insurance verification, medical billing/coding or RELATED FIELD)
• Must be available to work an 8-hour shift, in a call center, stationary environment
• Must be available to work weekends
• Must meet internet speed requirements (will be tested)
• Confidential workspace
• High School Diploma or equivalent

Job Type & Location

This is a Contract to Hire position based out of Hartford, CT 06103. The position is fully remote.

Pay And Benefits

The pay range for this position is $17.50 - $17.50/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.