PATIENT SERVICE REPRESENTATIVE

About the role

As a Patient Service Representative (PSR), you will be the first point of contact for patients and play a vital role in ensuring their experience is welcoming, efficient, and supportive. You will work closely with providers and clinical staff to help patients navigate their care journey.

Responsibilities

• Greet patients and provide excellent customer service at check-in and check-out
• Collect and record accurate demographic and insurance information
• Process insurance verifications, pre-authorizations, and referrals
• Schedule patient appointments and follow-up visits
• Collect patient responsibility payments, including copays, coinsurance, and prior balances
• Answer phones and respond to patient inquiries in a professional manner
• Support providers and staff with administrative needs for smooth clinic operations

Qualifications

• 1+ year of experience in healthcare administration (required)
• College degree preferred
• Strong customer service and communication skills
• Knowledge of medical practice procedures, terminology, and EMR systems (preferred)
• Familiarity with insurance verification and pre-authorization procedures (preferred)
• Team-oriented mindset with attention to detail

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Paid Time Off (PTO)