Patient Service Representative
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We have:
- About the role: description of organization and role. Could be "About the role" heading.
- Responsibilities: list of duties.
- Requirements: Minimum required qualifications.
- Qualifications: maybe "Preferred qualifications" or "Minimum Preferred Qualifications". Could be "Qualifications" section.
- Skills: maybe not explicit but we can infer from requirements: basic math, spelling, computer medical entry, alphabetical/numerical skills, bilingual Spanish/English, etc. Could be a Skills section.
- Benefits: listed.
- Pay: Salary Range.
- Schedule: not explicitly given; maybe not include.
We must not include sections with placeholder text. So we include About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay.
We must not repeat job title as heading. Use for each section heading.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting.
We must remove boilerplate: EEO, accommodation contact, etc. Also remove duplicated lines.
We need to include the mission description etc.
Let's extract content.
Original text:
"Apply Description Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective healthcare to underserved low-income communities in the Monterey Bay area, including Santa Cruz County and North Monterey County. We began in Watsonville 1978 as a storefront “free clinic,” and with the ever growing need for health services, in 1992 became a federally qualified community health center (FQHC). Today we are a primary health care network with 11 clinic sites, over 400 employees and continue to provide high quality services to patients of all ages. SALUD offers a competitive salary and benefits package and a collaborative culture that values excellence, achievement, innovation and compassion. We are seeking a dynamic, organized and detail-oriented Patient Service Representative to provide responsible, independent patient services coordination in a community clinic office setting. The Patient Services Representative (PSR) interviews patients, collects pertinent information required to maintain a complete registration in the medical/dental records, is knowledgeable about various funding sources and insurance plans. Works closely with the Lead Medical and/or Lead Dental Assistant in coordinating patient flow."
Then responsibilities list: many bullet-like sentences.
We need to convert those into
- items.
Let's list responsibilities:
- Consistently adheres to and/or exceeds SALUD’s communication guidelines and expectations with patients, peers, and supervisors.
- Greets every patient with a verbal greeting, eye contact and a smile.
- Communicates effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling in patient interactions.
- Listens skillfully and displays a willingness and ability to acknowledge patient needs, expectations and values through the use of reflective listening and empathy conveyance.
- Responds to patient needs in ways that are helpful and beyond expectation.
- Collaboratively works with patients through SALUD’s communication guidelines to positively affect their health outcomes.
- Registers and orients all patients to clinic policies regarding services offered, appointment system, after hour’s coverage, collection policy, etc.
- Enters, reviews, and makes necessary changes to all patient registration information in the practice management system in accordance with established procedures.
- Ensures that all matters related to patient account information are handled confidentially, effectively, efficiently and in accordance with regulations and contracts.
- Assesses patient income or payer information, ensuring accuracy and completeness of documentation, collects amounts due in accordance with established procedures.
- Researches and answers any questions regarding account balances, bills, or correspondence on a patient's account in a timely and professional manner and with regard to patient confidentiality.
- Using proper phone etiquette answers incoming calls courteously and professionally, taking messages and directing them appropriately and screening calls requesting appointments for medical/dental urgency with the assistance of the Lead Medical/Lead Dental Assistant or designee.
- Contacts patients to confirm appointments and schedules appointment according to protocols.
- Performs administrative tasks as needed to support the clinic operation including filing charts, pulling charts, entering charges, faxing, scanning or sending patient records, contacting patients to recall to clinic, opening mail, etc.
- In cooperation with the Medical/Dental Team and Finance Staff, researches and compiles information from various sources, preparing reports as required.
- Proactive in participating in industry best practices and corporate quality improvement initiatives
- Builds positive relationships with other staff, providers, and supportive departments to maximize accessibility of care to all patients.
- Adheres to the SPLG Mission, Vision, and Values, Standards of Conduct and HIPPA principles.
- Other duties as assigned.
We need to keep all.
Then "The ideal candidate will embrace our mission to provide high quality health care to patients of all ages. This position requires the ability to communicate sensitively, effectively and respectfully with people from different cultures and lifestyles; maintain effective working relationships with agency staff and outside organizational representatives. Uses basic math and spelling accurately; operate within a computerized medical system; navigate through the written medical record for input and retrieval or patient information and data collection."
That could be part of Requirements or Skills.
Then "Requirements MINIMUM REQUIRED QUALIFICATIONS High School graduate or equivalentPreferred of one year’s experience in medical office receptionist and/or recordsExperience with computer medical entryExcellent alphabetical and numerical skills for filing and payment processingFluent bilingual Spanish/English Valid CA Drivers License and current vehicle insurance; must be able to travel between sites. Minimum Preferred Qualifications Bicultural candidates preferred"
We need to parse that.
Let's rewrite clearly:
Minimum Required Qualifications:
- High School graduate or equivalent
- Preferred of one year’s experience in medical office receptionist and/or records (maybe "Preferred: one year’s experience...")
- Experience with computer medical entry
- Excellent alphabetical and numerical skills for filing and payment processing
- Fluent bilingual Spanish/English
- Valid CA Drivers License and current vehicle insurance; must be able to travel between sites.
Minimum Preferred Qualifications:
- Bicultural candidates preferred
Then "Salary & Benefits Salary Range: $22.00 to $27.41 per hour Employment Type: Full-Time Benefits: available to all regular Salud employees working 24+ hours per week. Part-time employees may receive some benefits on a pro-rated basis. Medical, Dental, Vision, and Life Insurance PlansPaid Time Off (PTO): 19 days per yearPaid Holidays: 12 per year401(k) Retirement Plan with employer contributionVoluntary Long-Term Disability"
Additional Information about temporary assignments etc. Might be considered benefits? Could include but not necessary.
We need to include Benefits section with those details.
Pay section: Salary Range.
Schedule: Not given; maybe we can omit.
Skills section: Could extract from requirements: basic math, spelling, computer medical entry, alphabetical/numerical skills, bilingual Spanish/English, communication skills, etc. But we already have those in Requirements/Qualifications. To avoid duplication, we could put skills separate but must preserve all info; we can include them in Requirements and Qualifications and not duplicate. However instructions: Use
- for any list of duties/requirements/benefits. So we can have Requirements list, Qualifications list, Benefits list, Skills list (if we want). But we must not invent or summarize away detail. If we create a Skills section, we need to list skills that are explicitly mentioned. The posting mentions: "Uses basic math and spelling accurately; operate within a computerized medical system; navigate through the written medical record for input and retrieval or patient information and data collection." Also "Excellent alphabetical and numerical skills for filing and payment processing". Also "Fluent bilingual Spanish/English". Also "Valid CA Drivers License". Also "Experience with computer medical entry". Also "Ability to communicate sensitively, effectively and respectfully with people from different cultures and lifestyles". Also "Maintain effective working relationships". So we could create a Skills section with those.
But we also have Requirements list that includes many of those. To avoid duplication, we could keep Requirements as minimum required qualifications, and Qualifications as preferred qualifications, and Skills as derived from the "This position requires..." paragraph. That seems okay.
We must not repeat the job title as heading.
We must not include cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we remove the EEO paragraph at the end.
Also remove "Additional Information Employees on temporary assignments are eligible for holiday pay and California sick pay, both pro-rated based on hours worked.On-call employees are eligible for California sick pay, pro-rated based on hours worked." That could be considered benefits details; maybe we can include in Benefits section as extra detail. It's substantive. We'll include.
Now craft HTML.
Structure:
About the role
... (prose)
Responsibilities
- ...
...
Requirements
- ...
...
Qualifications
- ...
...
Skills
- ...
...
Benefits
- ...
...
Pay
Salary Range: $22.00 to $27.41 per hour
Employment Type: Full-Time
We could also include Schedule if not present; omit.
Now ensure we preserve all substantive information.
Let's extract About the role prose:
"Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective healthcare to underserved low-income communities in the Monterey Bay area, including Santa Cruz County and North Monterey County. We began in Watsonville 1978 as a storefront “free clinic,” and with the ever growing need for health services, in 1992 became a federally qualified community health center (FQHC). Today we are a primary health care network with 11 clinic sites, over 400 employees and continue to provide high quality services to patients of all ages. SALUD offers a competitive salary and benefits package and a collaborative culture that values excellence, achievement, innovation and compassion. We are seeking a dynamic, organized and detail-oriented Patient Service Representative to provide responsible, independent patient services coordination in a community clinic office setting. The Patient Services Representative (PSR) interviews patients, collects pertinent information required to maintain a complete registration in the medical/dental records, is knowledgeable about various funding sources and insurance plans. Works closely with the Lead Medical and/or Lead Dental Assistant in coordinating patient flow."
That seems good.
Now Responsibilities list as above.
Now Requirements (Minimum Required Qualifications):
- High School graduate or equivalent
- One year’s experience in medical office receptionist and/or records (preferred) – but it's "Preferred of one year’s experience". We'll phrase as "One year’s experience in medical office receptionist and/or records (preferred)".
- Experience with computer medical entry
- Excellent alphabetical and numerical skills for filing and payment processing
- Fluent bilingual Spanish/English
- Valid CA Drivers License and current vehicle insurance; must be able to travel between sites.
Now Qualifications (Minimum Preferred Qualifications):
- Bicultural candidates preferred
Now Skills (from "This position requires..."):
- Ability to communicate sensitively, effectively and respectfully with people from different cultures and lifestyles
- Ability to maintain effective working relationships with agency staff and outside organizational representatives
- Uses basic math and spelling accurately
- Ability to operate within a computerized medical system
- Ability to navigate through the written medical record for input and retrieval of patient information and data collection
Also we could include "Excellent alphabetical and numerical skills for filing and payment processing" but that's already in Requirements; we could
- for any list of duties/requirements/benefits. Use
for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting. We must remove boilerplate: EEO, accommodation contact, etc. Also remove duplicated lines. We need to include the mission description etc. Let's extract content. Original text: "Apply Description Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective healthcare to underserved low-income communities in the Monterey Bay area, including Santa Cruz County and North Monterey County. We began in Watsonville 1978 as a storefront “free clinic,” and with the ever growing need for health services, in 1992 became a federally qualified community health center (FQHC). Today we are a primary health care network with 11 clinic sites, over 400 employees and continue to provide high quality services to patients of all ages. SALUD offers a competitive salary and benefits package and a collaborative culture that values excellence, achievement, innovation and compassion. We are seeking a dynamic, organized and detail-oriented Patient Service Representative to provide responsible, independent patient services coordination in a community clinic office setting. The Patient Services Representative (PSR) interviews patients, collects pertinent information required to maintain a complete registration in the medical/dental records, is knowledgeable about various funding sources and insurance plans. Works closely with the Lead Medical and/or Lead Dental Assistant in coordinating patient flow." Then responsibilities list: many bullet-like sentences. We need to convert those into
- items.
Let's list responsibilities:
- Consistently adheres to and/or exceeds SALUD’s communication guidelines and expectations with patients, peers, and supervisors.
- Greets every patient with a verbal greeting, eye contact and a smile.
- Communicates effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling in patient interactions.
- Listens skillfully and displays a willingness and ability to acknowledge patient needs, expectations and values through the use of reflective listening and empathy conveyance.
- Responds to patient needs in ways that are helpful and beyond expectation.
- Collaboratively works with patients through SALUD’s communication guidelines to positively affect their health outcomes.
- Registers and orients all patients to clinic policies regarding services offered, appointment system, after hour’s coverage, collection policy, etc.
- Enters, reviews, and makes necessary changes to all patient registration information in the practice management system in accordance with established procedures.
- Ensures that all matters related to patient account information are handled confidentially, effectively, efficiently and in accordance with regulations and contracts.
- Assesses patient income or payer information, ensuring accuracy and completeness of documentation, collects amounts due in accordance with established procedures.
- Researches and answers any questions regarding account balances, bills, or correspondence on a patient's account in a timely and professional manner and with regard to patient confidentiality.
- Using proper phone etiquette answers incoming calls courteously and professionally, taking messages and directing them appropriately and screening calls requesting appointments for medical/dental urgency with the assistance of the Lead Medical/Lead Dental Assistant or designee.
- Contacts patients to confirm appointments and schedules appointment according to protocols.
- Performs administrative tasks as needed to support the clinic operation including filing charts, pulling charts, entering charges, faxing, scanning or sending patient records, contacting patients to recall to clinic, opening mail, etc.
- In cooperation with the Medical/Dental Team and Finance Staff, researches and compiles information from various sources, preparing reports as required.
- Proactive in participating in industry best practices and corporate quality improvement initiatives
- Builds positive relationships with other staff, providers, and supportive departments to maximize accessibility of care to all patients.
- Adheres to the SPLG Mission, Vision, and Values, Standards of Conduct and HIPPA principles.
- Other duties as assigned.
We need to keep all.
Then "The ideal candidate will embrace our mission to provide high quality health care to patients of all ages. This position requires the ability to communicate sensitively, effectively and respectfully with people from different cultures and lifestyles; maintain effective working relationships with agency staff and outside organizational representatives. Uses basic math and spelling accurately; operate within a computerized medical system; navigate through the written medical record for input and retrieval or patient information and data collection."
That could be part of Requirements or Skills.
Then "Requirements MINIMUM REQUIRED QUALIFICATIONS High School graduate or equivalentPreferred of one year’s experience in medical office receptionist and/or recordsExperience with computer medical entryExcellent alphabetical and numerical skills for filing and payment processingFluent bilingual Spanish/English Valid CA Drivers License and current vehicle insurance; must be able to travel between sites. Minimum Preferred Qualifications Bicultural candidates preferred"
We need to parse that.
Let's rewrite clearly:
Minimum Required Qualifications:
- High School graduate or equivalent
- Preferred of one year’s experience in medical office receptionist and/or records (maybe "Preferred: one year’s experience...")
- Experience with computer medical entry
- Excellent alphabetical and numerical skills for filing and payment processing
- Fluent bilingual Spanish/English
- Valid CA Drivers License and current vehicle insurance; must be able to travel between sites.
Minimum Preferred Qualifications:
- Bicultural candidates preferred
Then "Salary & Benefits Salary Range: $22.00 to $27.41 per hour Employment Type: Full-Time Benefits: available to all regular Salud employees working 24+ hours per week. Part-time employees may receive some benefits on a pro-rated basis. Medical, Dental, Vision, and Life Insurance PlansPaid Time Off (PTO): 19 days per yearPaid Holidays: 12 per year401(k) Retirement Plan with employer contributionVoluntary Long-Term Disability"
Additional Information about temporary assignments etc. Might be considered benefits? Could include but not necessary.
We need to include Benefits section with those details.
Pay section: Salary Range.
Schedule: Not given; maybe we can omit.
Skills section: Could extract from requirements: basic math, spelling, computer medical entry, alphabetical/numerical skills, bilingual Spanish/English, communication skills, etc. But we already have those in Requirements/Qualifications. To avoid duplication, we could put skills separate but must preserve all info; we can include them in Requirements and Qualifications and not duplicate. However instructions: Use
- for any list of duties/requirements/benefits. So we can have Requirements list, Qualifications list, Benefits list, Skills list (if we want). But we must not invent or summarize away detail. If we create a Skills section, we need to list skills that are explicitly mentioned. The posting mentions: "Uses basic math and spelling accurately; operate within a computerized medical system; navigate through the written medical record for input and retrieval or patient information and data collection." Also "Excellent alphabetical and numerical skills for filing and payment processing". Also "Fluent bilingual Spanish/English". Also "Valid CA Drivers License". Also "Experience with computer medical entry". Also "Ability to communicate sensitively, effectively and respectfully with people from different cultures and lifestyles". Also "Maintain effective working relationships". So we could create a Skills section with those.
But we also have Requirements list that includes many of those. To avoid duplication, we could keep Requirements as minimum required qualifications, and Qualifications as preferred qualifications, and Skills as derived from the "This position requires..." paragraph. That seems okay.
We must not repeat the job title as heading.
We must not include cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we remove the EEO paragraph at the end.
Also remove "Additional Information Employees on temporary assignments are eligible for holiday pay and California sick pay, both pro-rated based on hours worked.On-call employees are eligible for California sick pay, pro-rated based on hours worked." That could be considered benefits details; maybe we can include in Benefits section as extra detail. It's substantive. We'll include.
Now craft HTML.
Structure:
About the role
... (prose)
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Benefits
- ... ...
Pay
Salary Range: $22.00 to $27.41 per hour
Employment Type: Full-Time
We could also include Schedule if not present; omit. Now ensure we preserve all substantive information. Let's extract About the role prose: "Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective healthcare to underserved low-income communities in the Monterey Bay area, including Santa Cruz County and North Monterey County. We began in Watsonville 1978 as a storefront “free clinic,” and with the ever growing need for health services, in 1992 became a federally qualified community health center (FQHC). Today we are a primary health care network with 11 clinic sites, over 400 employees and continue to provide high quality services to patients of all ages. SALUD offers a competitive salary and benefits package and a collaborative culture that values excellence, achievement, innovation and compassion. We are seeking a dynamic, organized and detail-oriented Patient Service Representative to provide responsible, independent patient services coordination in a community clinic office setting. The Patient Services Representative (PSR) interviews patients, collects pertinent information required to maintain a complete registration in the medical/dental records, is knowledgeable about various funding sources and insurance plans. Works closely with the Lead Medical and/or Lead Dental Assistant in coordinating patient flow." That seems good. Now Responsibilities list as above. Now Requirements (Minimum Required Qualifications): - High School graduate or equivalent - One year’s experience in medical office receptionist and/or records (preferred) – but it's "Preferred of one year’s experience". We'll phrase as "One year’s experience in medical office receptionist and/or records (preferred)". - Experience with computer medical entry - Excellent alphabetical and numerical skills for filing and payment processing - Fluent bilingual Spanish/English - Valid CA Drivers License and current vehicle insurance; must be able to travel between sites. Now Qualifications (Minimum Preferred Qualifications): - Bicultural candidates preferred Now Skills (from "This position requires..."): - Ability to communicate sensitively, effectively and respectfully with people from different cultures and lifestyles - Ability to maintain effective working relationships with agency staff and outside organizational representatives - Uses basic math and spelling accurately - Ability to operate within a computerized medical system - Ability to navigate through the written medical record for input and retrieval of patient information and data collection Also we could include "Excellent alphabetical and numerical skills for filing and payment processing" but that's already in Requirements; we could
- for any list of duties/requirements/benefits. So we can have Requirements list, Qualifications list, Benefits list, Skills list (if we want). But we must not invent or summarize away detail. If we create a Skills section, we need to list skills that are explicitly mentioned. The posting mentions: "Uses basic math and spelling accurately; operate within a computerized medical system; navigate through the written medical record for input and retrieval or patient information and data collection." Also "Excellent alphabetical and numerical skills for filing and payment processing". Also "Fluent bilingual Spanish/English". Also "Valid CA Drivers License". Also "Experience with computer medical entry". Also "Ability to communicate sensitively, effectively and respectfully with people from different cultures and lifestyles". Also "Maintain effective working relationships". So we could create a Skills section with those.
But we also have Requirements list that includes many of those. To avoid duplication, we could keep Requirements as minimum required qualifications, and Qualifications as preferred qualifications, and Skills as derived from the "This position requires..." paragraph. That seems okay.
We must not repeat the job title as heading.
We must not include cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we remove the EEO paragraph at the end.
Also remove "Additional Information Employees on temporary assignments are eligible for holiday pay and California sick pay, both pro-rated based on hours worked.On-call employees are eligible for California sick pay, pro-rated based on hours worked." That could be considered benefits details; maybe we can include in Benefits section as extra detail. It's substantive. We'll include.
Now craft HTML.
Structure:
- items.
Let's list responsibilities:
- Consistently adheres to and/or exceeds SALUD’s communication guidelines and expectations with patients, peers, and supervisors.
- Greets every patient with a verbal greeting, eye contact and a smile.
- Communicates effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling in patient interactions.
- Listens skillfully and displays a willingness and ability to acknowledge patient needs, expectations and values through the use of reflective listening and empathy conveyance.
- Responds to patient needs in ways that are helpful and beyond expectation.
- Collaboratively works with patients through SALUD’s communication guidelines to positively affect their health outcomes.
- Registers and orients all patients to clinic policies regarding services offered, appointment system, after hour’s coverage, collection policy, etc.
- Enters, reviews, and makes necessary changes to all patient registration information in the practice management system in accordance with established procedures.
- Ensures that all matters related to patient account information are handled confidentially, effectively, efficiently and in accordance with regulations and contracts.
- Assesses patient income or payer information, ensuring accuracy and completeness of documentation, collects amounts due in accordance with established procedures.
- Researches and answers any questions regarding account balances, bills, or correspondence on a patient's account in a timely and professional manner and with regard to patient confidentiality.
- Using proper phone etiquette answers incoming calls courteously and professionally, taking messages and directing them appropriately and screening calls requesting appointments for medical/dental urgency with the assistance of the Lead Medical/Lead Dental Assistant or designee.
- Contacts patients to confirm appointments and schedules appointment according to protocols.
- Performs administrative tasks as needed to support the clinic operation including filing charts, pulling charts, entering charges, faxing, scanning or sending patient records, contacting patients to recall to clinic, opening mail, etc.
- In cooperation with the Medical/Dental Team and Finance Staff, researches and compiles information from various sources, preparing reports as required.
- Proactive in participating in industry best practices and corporate quality improvement initiatives
- Builds positive relationships with other staff, providers, and supportive departments to maximize accessibility of care to all patients.
- Adheres to the SPLG Mission, Vision, and Values, Standards of Conduct and HIPPA principles.
- Other duties as assigned.
We need to keep all.
Then "The ideal candidate will embrace our mission to provide high quality health care to patients of all ages. This position requires the ability to communicate sensitively, effectively and respectfully with people from different cultures and lifestyles; maintain effective working relationships with agency staff and outside organizational representatives. Uses basic math and spelling accurately; operate within a computerized medical system; navigate through the written medical record for input and retrieval or patient information and data collection."
That could be part of Requirements or Skills.
Then "Requirements MINIMUM REQUIRED QUALIFICATIONS High School graduate or equivalentPreferred of one year’s experience in medical office receptionist and/or recordsExperience with computer medical entryExcellent alphabetical and numerical skills for filing and payment processingFluent bilingual Spanish/English Valid CA Drivers License and current vehicle insurance; must be able to travel between sites. Minimum Preferred Qualifications Bicultural candidates preferred"
We need to parse that.
Let's rewrite clearly:
Minimum Required Qualifications:
- High School graduate or equivalent
- Preferred of one year’s experience in medical office receptionist and/or records (maybe "Preferred: one year’s experience...")
- Experience with computer medical entry
- Excellent alphabetical and numerical skills for filing and payment processing
- Fluent bilingual Spanish/English
- Valid CA Drivers License and current vehicle insurance; must be able to travel between sites.
Minimum Preferred Qualifications:
- Bicultural candidates preferred
Then "Salary & Benefits Salary Range: $22.00 to $27.41 per hour Employment Type: Full-Time Benefits: available to all regular Salud employees working 24+ hours per week. Part-time employees may receive some benefits on a pro-rated basis. Medical, Dental, Vision, and Life Insurance PlansPaid Time Off (PTO): 19 days per yearPaid Holidays: 12 per year401(k) Retirement Plan with employer contributionVoluntary Long-Term Disability"
Additional Information about temporary assignments etc. Might be considered benefits? Could include but not necessary.
We need to include Benefits section with those details.
Pay section: Salary Range.
Schedule: Not given; maybe we can omit.
Skills section: Could extract from requirements: basic math, spelling, computer medical entry, alphabetical/numerical skills, bilingual Spanish/English, communication skills, etc. But we already have those in Requirements/Qualifications. To avoid duplication, we could put skills separate but must preserve all info; we can include them in Requirements and Qualifications and not duplicate. However instructions: Use