Patient Service Representative

Responsibilities

• Achieves SALUD’s communication guidelines and expectations with patients, peers, and supervisors.
• Greet every patient with a verbal greeting, eye contact, and a smile.
• Communicate effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact, and smiling in patient interactions.
• Listen skillfully and display a willingness and ability to acknowledge patient needs, expectations, and values through the use of reflective listening and empathy conveyance.
• Respond to patient needs in ways that are helpful and beyond expectation.
• Collaboratively work with patients through SALUD’s communication guidelines to positively affect their health outcomes.
• Register and orient all patients to clinic policies regarding services offered, appointment system, after-hour coverage, collection policy, etc.
• Enter, review, and make necessary changes to all patient registration information in the practice management system in accordance with established procedures.
• Ensure that all matters related to patient account information are handled confidentially, effectively, efficiently, and in accordance with regulations and contracts.
• Assess patient income or payer information, ensuring accuracy and completeness of documentation, collect amounts due in accordance with established procedures.
• Research and answer any questions regarding account balances, bills, or correspondence on a patient's account in a timely and professional manner and with regard to patient confidentiality.
• Using proper phone etiquette, answer incoming calls courteously and professionally, take messages, and direct them appropriately. Screen calls requesting appointments for medical/dental urgency with the assistance of the Lead Medical/Lead Dental Assistant or designee.
• Contact patients to confirm appointments and schedule appointments according to protocols.
• Perform administrative tasks as needed to support the clinic operation including filing charts, pulling charts, entering charges, faxing, scanning or sending patient records, contacting patients to recall to clinic, opening mail, etc.
• In cooperation with the Medical/Dental Team and Finance Staff, research and compile information from various sources, prepare reports as required.
• Proactively participate in industry best practices and corporate quality improvement initiatives.
• Build positive relationships with other staff, providers, and supportive departments to maximize accessibility of care to all patients.
• Adhere to the SPLG Mission, Vision, and Values, Standards of Conduct, and HIPPA principles.
• Other duties as assigned.

Qualifications

• High School graduate or equivalent.
• One year’s experience in medical office receptionist and/or records.
• Experience with computer medical entry.
• Excellent alphabetical and numerical skills for filing and payment processing.
• Fluency in Spanish/English.
• Valid CA Drivers License and current vehicle insurance; must be able to travel between sites.

Bilingual Candidates Preferred

Salary & Benefits

• Salary Range: $21.00 to $24.14 per hour.
• Employment Type: Full Time.
• Benefits: available to all regular Salud employees working 24+ hours per week. Part-time employees may receive some benefits on a pro-rated basis.
• Medical, Dental, Vision, and Life Insurance Plans.
• Paid Time Off (PTO): 19 days per year.
• Paid Holidays: 12 per year.
• 401(k) Retirement Plan with employer contribution.
• Voluntary Long-Term Disability.