Patient Service Representative

Responsibilities

• Schedule, reschedule, and confirm patient appointments for multiple providers and specialties.
• Answer incoming calls promptly and professionally while assisting patients with scheduling needs.
• Cook up referrals and appointments based on provider recommendations and patient needs.
• Verify patient demographics, insurance information, and appointment eligibility.
• Obtain prior authorizations or referrals when required.
• Maintain accurate scheduling records within the Electronic Medical Record (EMR) system.
• Communicate appointment instructions and preparation requirements to patients.
• Manage provider schedules to maximize efficiency while minimizing scheduling conflicts.
• Respond to patient inquiries and route messages appropriately.
• Collaborate with clinical and administrative staff to ensure continuity of care.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform other scheduling and administrative duties as assigned.

Requirements

• A high school diploma or equivalent is required.
• A minimum of one year of medical scheduling, medical office, or healthcare customer service experience is preferred.
• Experience scheduling for multiple providers or specialties is strongly preferred.
• Knowledge of medical terminology, insurance verification, referrals, and prior authorizations is required.
• Experience using Electronic Medical Records (EMR) systems is preferred.
• Strong computer skills and proficiency with Microsoft Office are required.
• Excellent organizational, communication, and multitasking abilities are essential.
• The ability to remain professional and compassionate while working in a fast-paced environment is necessary.

Benefits

• Competitive salary
• Exceptional benefits including medical, dental, vision, life, LTD, PTO, and 401k with generous company match