Patient Service Representative

Overview

Department: Gi Practice
Employment Type: Full Time
Shift Available: Days
Hours: 8-hour shifts, 8:00am – 4:30pm
Location: PMG – Westglen GI, Shawnee, KS

We are seeking a Patient Service Representative, internally referred to as Patient Access Representative or Patient Registration Clerk, at our PMG – Westglen GI. As a Patient Service Rep, you interview the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits.

Responsibilities

• Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits
• Schedules patients in their clinic and assists with scheduling them in others
• Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues
• Greets and checks in patients
• Handles all incoming phone calls and routes to appropriate staff or initiates messages
• Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing
• Must be able to: (1) operate a computer to accurately input and retrieve data; (2) communicate with the population served, staff, and providers utilizing age specific techniques; (3) maintain proficiency in medical terminology; (4) project a positive and helpful attitude

Qualifications

• Previous experience in a medical setting, preferred
• Knowledge of medical terminology preferred
• High School Diploma or Equivalent preferred
• Customer Service experience preferred

Benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/