Patient Service Representative

About the role

The Patient Service Representative (PSR) at Prevea Health welcomes, registers, and schedules patients and visitors in a friendly and positive manner. The PSR acts as a liaison between patients and medical staff, creating a positive first impression whether over the phone, in person, or through MyPrevea.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints, and messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co‑payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Qualifications

• High School Diploma and/or GED (required).
• 1–3 years experience in customer service, insurance, and/or healthcare settings.

Skills

• Proficient telephone and computer skills with clear, professional speaking abilities.
• Exceptional customer service, assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Empathetic and responsive communication—active listening, appropriate questioning, and proactive assistance.
• Ability to efficiently multitask and adapt to fast‑paced environments with frequently changing protocols.
• Positive interaction with staff across the company, promoting teamwork and support.

Benefits

This is a full‑time, benefit‑eligible position.

Schedule

The role works 40 hours per week on a full‑time schedule.