Patient Service Representative

About the role

As a Patient Service Representative at Vista Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. Location: 1650 W. Rosedale St. Fort Worth, TX 76104.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Help create a positive work environment and clinic culture by ensuring the patient’s needs are taken care of during transitional periods of therapy.
• Provide customer service with a smile.
• Maintain patient records and ensure all documentation is complete and accurate.
• Keep the front office area neat, tidy and organized.
• Coordinate with clinical staff to ensure seamless patient experience.
• Assist front office with tasks such as answering the phone, scanning documents into charts, scheduling patients, taking over‑the‑counter payments, filing, faxing, etc.
• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.
• Maintain a clean and organized reception area.
• Assist in managing inventory and ordering office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Ensure cleanliness and organization of therapy areas and equipment, including daily equipment cleaning, cleaning tables, laundry, and stocking supplies.

Requirements

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.

Skills

• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast‑paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Benefits

• Comprehensive medical, vision, and dental plans.
• Paid time off.
• Clinical incentive opportunities.
• Student loan repayment options.
• Professional development resources and ongoing clinical education support.

Pay

$18-20/hr

Schedule

Full Time (40 hours per week)