Patient Service Representative

About the role

We are seeking a full-time Patient Service Representative to join our dedicated team at Pediatric Home Service in San Antonio, TX. Reporting to the Customer Service Manager, this position works Monday through Friday from 8:00 AM to 5:00 PM.

Responsibilities

• Creates and confirms delivery tickets for Durable Medical Equipment (DME)
• Creates IV Delivery Tickets (as applicable)
• Affords internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters
• Serves as the Patient Services Coordinator of the Day (COD) (as applicable)
• Maintains database of physician orders
• Processes returned mail
• Processes 'to dos'
• Obtains patient supply orders via telephone, fax or helpdesk
• Obtains physician orders for products and services provided
• Obtains and assists with new patient referrals via telephone and completes the DME intake
• Updates patient account information on an ongoing basis, including patient change forms
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Captures courier service with appropriate staff for deliveries as needed
• Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
• On-call duties/rotation may be required based on business need

Requirements

• High school diploma or 1–6 months of related experience and/or training, or an equivalent combination of education and experience
• Durable medical equipment (DME) intake/ admissions experience preferred
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills
• A high level of initiative combined with a customer service mentality is also required
• Experience in Brightree EHR a plus!

Benefits

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance