Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle physician and nurse requests promptly.
• Communicate billing policies and provide itemized bills as needed.
• Accurately register patients and offer excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions and provide receipts.
• Referral of billing inquiries to relevant parties.
• Collect payments and issue receipts based on EMR system prompts.
• Process patient discharges and handle incurred charges.
• Manage cash transactions, including counting and accounting.
• Filing and scanning medical documents and office forms.
• Completing assigned checklists and Policy Manager tasks.
• Answering incoming calls and distributing messages.
• Assisting with other tasks as directed.
• Efficiently using the electronic medical record system.
• Receiving, moving, and stocking supplies.
• Cleaning the front office and performing maintenance tasks.
• Verifying daily reports.
• Attending staff meetings.
• Being available to assist as needed.
• Operating, using, and maintaining medical and office equipment.
• Participating in maintenance assignments.
• Providing positive, warm, and friendly service.
• Completing other duties as assigned.

Requirements

• Must be 18 years of age or older.
• Basic typing skills required.
• One year of clerical experience preferred.
• High school diploma or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Prioritize and multitask effectively.
• Willingness to work at any center.

Qualifications

• Positive attitude and willingness to assist.
• Understanding of medical terminology and procedures.
• Knowledge of healthcare billing and insurance processes.
• Good interpersonal and problem-solving skills.

Skills

• Keyboarding proficiency.
• Customer service orientation.
• Medical terminology knowledge.
• Time management and multitasking abilities.

Benefits

• Health, dental, and vision insurance.
• Disability, life, and long-term care insurance.
• Employee Assistance Program (EAP).
• Flexible spending accounts and 401(k) retirement plan.
• Paid annual leave, volunteer time off, bereavement leave, and emergency leave.
• Bank overtime pay, holiday pay, and double-time compensation.
• Discounted medical treatment at Patient First locations.
• Recruitment bonus, patient care performance bonus, and weekend bonus.