Patient Service Representative

About the role

Here at NKC Health our mission is to empower hope and healing in every life we touch. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission. NKC Health Heart Care clinic is hiring a Patient Service Representative! If you’re looking for a great opportunity to impact our communities, join our NKC Health team!

Responsibilities

• Completes patient registration and eligibility verification accurately and in a timely manner.
• Demonstrates positive customer service attitude in person and on the telephone.
• Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately.
• Checks patients out and assists patients with scheduling follow up appointments.
• Coordinates receipt and transfer of patient medical records in a HIPAA‑compliant manner.
• Schedules appointments efficiently to meet provider and patient expectations.
• Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.
• Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supporting NKC Health initiatives.

Requirements

• High School diploma or GED equivalent
• Two years of experience in a physician’s office or healthcare setting
• Customer service skills
• Basic office skills
• CPT and diagnosis coding experience is a plus

Benefits

• Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance
• Day shift schedules

Schedule

The hours of operation for the Heart clinic are Monday‑Friday, 8am‑5pm. Your primary schedule will be during those hours, with periodic need to work outside your schedule to serve our patients.