Patient Service Representative

About the Role

As a patient service representative, kindness and fairness are key as you use your customer service skills in patient interactions. You’ll collaborate with other team members to help ensure a smooth flow for the day.

Responsibilities

• Welcomes patients
• Verifies patient information and makes corrects in the computer system
• Confirms appointment times, locations, and providers during check-in
• Communicates delays to the front desk lead
• Assists in ensuring appointments are confirmed
• Assists in open and closing procedures
• Prints daily appointment schedules and front desk reports
• Verifies insurance through epaces, heathenet, healthplex
• Inputs insurance information including active/expired dates
• Sends appropriate patient messages
• Assists patients in filling out forms
• Collects co-payments including sliding scale nominal fee
• Adheres to cash handling policy

Requirements

• High school diploma or equivalent
• Able to read, write and speak the English language
• A second language of Spanish is preferred
• Able to learn new software and computer systems
• Strong attention to detail and customer service skills
• Kind