Patient Service Representative

Job Summary

The Patient Services Representative (PSR) provides vital office support that maximizes the flow of front desk operations. This role delivers a high standard of customer service necessary to maintain the overall Patient Experience while adhering to our Mission and Core Values. Orthodontic experience preferred.

Responsibilities

• Collaborate with the Patient Services Supervisor (PSS) in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
• Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.
• Substitute for management of front operations in the absence of the Patient Services Supervisor (PSS).
• Perform a variety of detail‑oriented administrative tasks that anticipate the needs of the team and patients alike.

Requirements

• Minimum of 3 years of experience in dental front desk operations.
• At least 1 year of pediatric dental experience preferred.
• Current certification in OSHA, HIPAA, and CPR.

Skills

• Ability to teach and direct others with positivity and encouragement.
• Strong analytical, critical thinking, and problem‑solving skills.
• Ability to quickly learn and adapt to new technologies, processes, and ideas.
• Excellent interpersonal, organizational, verbal, and written communication skills.