Patient Service Representative

About the Role

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment. This is not a traditional receptionist role. Our PSRs are critical to the patient experience and clinic flow—supporting patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination throughout the day. The ideal candidate thrives in a high-volume medical office environment, communicates professionally with patients and providers, and can confidently multitask between phones, scheduling, insurance verification, and in-person patient interaction. Candidates with prior experience in medical front desk operations, healthcare scheduling, patient access, insurance verification, or outpatient clinic workflows are strongly encouraged to apply.

Responsibilities

• Greeting and checking in patients throughout the day
• Answering phones and assisting with appointment scheduling
• Verifying insurance eligibility and collecting copays or balances
• Managing EMR scheduling and patient documentation
• Supporting clinic flow alongside providers and clinical staff
• Assisting patients with billing questions, referrals, and appointment updates
• Balancing multiple priorities in a fast-paced outpatient clinic environment
• Greeting and checking in patients professionally both in person and over the phone
• Verifying insurance eligibility, benefits, and patient demographic information
• Scheduling, rescheduling, and confirming patient appointments within the EMR system
• Collecting copays, coinsurance, balances, and required patient documentation
• Answering patient questions related to scheduling, billing, referrals, and treatments
• Maintaining accurate patient records and scanning required documentation into the EMR
• Supporting clinic flow and communication between providers, patients, and clinical teams
• De‑escalating scheduling or patient concerns with professionalism and empathy
• Maintaining a clean, organized, and welcoming front desk environment

Requirements

• Strong customer service and communication skills in a patient‑facing environment
• Ability to multitask between phones, scheduling, patient check‑in, and administrative responsibilities
• Comfort working in a fast‑paced outpatient medical office or clinic setting
• Strong attention to detail and accuracy when handling patient information and scheduling
• Professional demeanor with the ability to de‑escalate patient concerns calmly and effectively
• Comfortable using EMR systems, scheduling platforms, and healthcare technology
• Team‑oriented mindset with a proactive and dependable work style
• Bilingual English/Spanish skills are strongly preferred
• High school diploma or equivalent required
• 2+ years of customer service experience required
• Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred
• Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company‑Paid Life Insurance
• Short‑Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities
• Quarterly performance bonuses up to $1,500

Pay

Competitive base compensation based on experience. Quarterly performance bonuses up to $1,500. Compensation for this role varies based on years of experience, skill set, and alignment with position requirements. Compensation range: $21 USD – $24 USD.