Patient Service Representative

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board‑certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 70 clinics across 8 states, and still growing, we’re building the future of vein care—delivering compassionate, results‑driven care in a modern, patient‑first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

About the Role

Metro Vein Centers is seeking a patient‑focused Patient Service Representative (PSR) to support front desk operations in a fast‑paced outpatient specialty clinic environment. This is not a traditional receptionist role. Our PSRs are critical to the patient experience and clinic flow—supporting patient check‑in and check‑out, medical scheduling, insurance verification, payment collection, and front‑office coordination throughout the day. The ideal candidate thrives in a high‑volume medical office environment, communicates professionally with patients and providers, and can confidently multitask between phones, scheduling, insurance verification, and in‑person patient interaction. Candidates with prior experience in medical front desk operations, healthcare scheduling, patient access, insurance verification, or outpatient clinic workflows are strongly encouraged to apply.

Responsibilities

• Greet and check in patients professionally (in person and over the phone)
• Answer phones and assist with appointment scheduling
• Verify insurance eligibility, benefits, and patient demographic information; collect copays, coinsurance, and balances
• Manage EMR scheduling and patient documentation
• Support clinic flow alongside providers and clinical staff
• Assist patients with billing questions, referrals, and appointment updates
• Balance multiple priorities in a fast‑paced outpatient clinic environment
• Schedule, reschedule, and confirm patient appointments within the EMR system
• Maintain accurate patient records and scan required documentation into the EMR
• De‑escalate scheduling or patient concerns with professionalism and empathy
• Maintain a clean, organized, and welcoming front desk environment

Requirements

• Strong customer service and communication skills in a patient‑facing environment
• Ability to multitask between phones, scheduling, patient check‑in, and administrative responsibilities
• Comfort working in a fast‑paced outpatient medical office or clinic setting
• Strong attention to detail and accuracy when handling patient information and scheduling
• Professional demeanor with the ability to de‑escalate patient concerns calmly and effectively
• Comfortable using EMR systems, scheduling platforms, and healthcare technology
• Team‑oriented mindset with a proactive and dependable work style
• Bilingual English/Spanish skills strongly preferred
• High school diploma or equivalent required
• 2+ years of customer service experience required
• Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred
• Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred
• Ideal for candidates with experience in: Medical Front Desk, Patient Access, Healthcare Scheduling, Insurance Verification, Medical Reception, Outpatient Clinics, Dental Offices, Urgent Care, Specialty Medical Practices, EMR Scheduling, Medical Call Centers, Patient Registration

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company‑Paid Life Insurance
• Short‑Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities
• Quarterly performance bonuses up to $1,500

Pay

Competitive base compensation based on experience; quarterly performance bonuses up to $1,500.