Patient Service Representative

About the Role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Manage front desk operations and workflows.
• Interact with patients, healthcare professionals, and staff members in a courteous and professional manner.
• Enter patient information, schedule appointments, and process documentation with accuracy and attention to detail.
• Maintain confidentiality and follow privacy policies and procedures.
• Handle inquiries and concerns with tact and diplomacy.
• Attend and complete Clinic Core Front Desk Training post-hire.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills with a patient-focused and empathetic approach.
• Ability to maintain confidentiality and discretion regarding patient privacy.
• Adaptability to work effectively under pressure and handle unexpected situations professionally.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• One year of applicable medical office experience.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.