Patient Service Representative

We need to output HTML fragment with sections: About the role? The posting includes Position Summary / Career Interest, Responsibilities And Essential Job Functions, Required Education And Experience, Preferred Education And Experience, Preferred Language Skills, Knowledge Requirements, Time Type, Job Requisition ID (should not be heading). Also maybe Benefits, Pay, Schedule not present, so omit those sections. Also need to remove boilerplate: equal employment opportunity, need help finding right job, etc. Also remove duplicated lines. We need to preserve all substantive information. Use

for section headings: About the role (maybe use Position Summary / Career Interest as About the role). Responsibilities, Requirements (maybe combine Required Education And Experience and Preferred Education And Experience? But they are separate sections; we could have Requirements heading and include both required and preferred? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role, Responsibilities, Requirements, Qualifications, Skills. We need to map content. We have Position Summary / Career Interest -> About the role. Responsibilities And Essential Job Functions -> Responsibilities. Required Education And Experience -> Requirements (maybe also include Preferred Education And Experience under Requirements or Qualifications? Could split: Requirements for required, Qualifications for preferred. But we have both required and preferred. Could do Requirements for required, Qualifications for preferred. Skills and duties may vary etc. Also Knowledge Requirements could be Skills? Actually Knowledge Requirements includes ability to read/write English, basic computer skills, high level customer service skills. That's Skills. Preferred Language Skills could be under Skills or Qualifications. We'll treat as Skills. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills. We must not create empty sections. Ensure each has content. Now extract content. About the role: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed. We can keep that paragraph. Responsibilities: Need to list bullet points from Responsibilities And Essential Job Functions. The text includes many responsibilities, some repeated. We need to preserve all substantive information, but remove duplicated lines. Let's parse. Responsibilities And Essential Job Functions: - Pre-Visit Scheduling - Schedule internal and external incoming department referrals. - Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. - Maintains extensive knowledge of appointment types, locations, providers, and specialties. - Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. - Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. - Preauthorization of clinic specific visits and procedures as needed. - Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. - During Visit Standard Check-In - Responsible for high volume patient clinic check in/out and phone reception – following health system standards. - Secures patient signatures for consent and financial forms. - Follows and completes all standard registration documentation and scanning process in the Health System EMR - Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. - Assist patient with MyChart activation and support. - Responsible for outpatient clinic direct rooming - Responsible for supporting patient through self-check-in utilizing MyChart and the EMR - Post-Visit (Check-out/Follow Up Scheduling) - Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. - Assist patient with MyChart activation and support. - Ensure proper front desk coverage until last patient is dismissed from the clinic. - Standard Responsibilities - Attends and participates in department clinic daily huddles and process improvement initiatives. - Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. - Supports both front desk and scheduling (telephone and MyChart) workflows. - Establishes and maintains productive working relationships with providers and the clinical care team. - Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. - Follows the Health System standard apparel policy. - Effectively communicates Health System Policies to patients and patient advocates. - Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) - Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. - Supports and participates in patient experience initiatives including marking campaigns and event registration - Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. - Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. - Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. - Remains in clinic until last patient is checked out and any follow-up visits are scheduled. - Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. - These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. - Skills and duties may vary dependent upon your department or unit. - Other duties may be assigned as required. We need to deduplicate repeated lines: "Assist patient with MyChart activation and support." appears multiple times. Keep one instance? Probably keep but we can deduplicate to avoid repetition. Also "Assist patient with MyChart activation and support." appears in Pre-Visit, During Visit, Post-Visit. We'll keep one bullet maybe under a general MyChart support. But we must preserve all substantive information; deduplication is allowed if it's duplicate lines. So we can keep one. Also "Responsible for high volume patient clinic check in/out and phone reception – following health system standards." appears only once. Now Requirements: Required Education And Experience: - High School Graduate or GED. - 1 or more years customer service or health care experience - Ability to maintain patient confidentiality We'll put as bullet list. Qualifications: Preferred Education And Experience: - College coursework completed towards an Associate’s or Bachelor’s Degree - Clerical, registration and/or customer service experience within a health care setting. Also Preferred Language Skills - If bilingual-Documented proof of competencies via language proficiency assessments We could include under Qualifications. Skills: Knowledge Requirements: - Ability to read, write, speak, and understand English. - Basic computer skills including Microsoft Excel, Word, Outlook, and Teams - High level of customer service skills focusing on problem resolution Also maybe include other skills like MyChart activation support etc but those are responsibilities. Now Time Type Full time and Job Requisition ID: we should not create heading for them; we can fold into a short

maybe at end: "Full time. Job Requisition ID: R-57979." But instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. So we can include a short p at end. Also need to remove boilerplate: equal employment opportunity, need help finding right job, etc. Now produce HTML fragment:

About the role

...

Responsibilities

• ...
...

Requirements

...

Qualifications

...

Skills

...

Full time. Job Requisition ID: R-57979.

Make sure no extra whitespace? It's fine. Now craft content. About the role paragraph: combine the two sentences. Responsibilities bullets: need to list all distinct responsibilities. Let's compile distinct responsibilities: - Schedule internal and external incoming department referrals. - Schedule in-person appointments, telehealth visits, surgeries, procedures, and/or ancillary services using Epic Cadence decision trees. - Maintain extensive knowledge of appointment types, locations, providers, and specialties. - Work to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. - Responsible for patient registration during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation, and processing referrals/order/appointment requests. - Perform preauthorization of clinic-specific visits and procedures as needed. - Assist patients with MyChart activation and support, including how to complete check-in online prior to the appointment. - Responsible for high-volume patient clinic check-in/out and phone reception following health system standards. - Secure patient signatures for consent and financial forms. - Follow and complete all standard registration documentation and scanning process in the Health System EMR. - Collect point-of-service collections due per the EMR-generated patient estimate (copay, co-insurance, deductibles). - Responsible for outpatient clinic direct rooming. - Support patients through self-check-in utilizing MyChart and the EMR. - Schedule follow-up internal and external diagnostic and therapeutic orders, creating a patient itinerary based on provider orders. - Ensure proper front desk coverage until the last patient is dismissed from the clinic. - Attend and participate in department clinic daily huddles and process improvement initiatives. - Understand patient experience performance expectations (ease of scheduling appointment, degree informed of delays, likelihood to recommend practice, courtesy of front desk, staff collaboration). - Support both front desk and scheduling (telephone and MyChart) workflows. - Establish and maintain productive working relationships with providers and the clinical care team. - Have a working knowledge of patient-related policies and procedures and an understanding of the University of Kansas Health System services and programs. - Follow the Health System standard apparel policy. - Effectively communicate Health System Policies to patients and patient advocates. - Maintain familiarity with insurance coverage types (HMO, PPO, VA, Medicare). - Provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. - Support and participate in patient experience initiatives including marketing campaigns and event registration. - Responsible for daily maintenance of workspace and following environmental health cleaning guidelines per Health System policy. - Follow personal protective equipment (PPE) guidelines per Health System policy. - Complete necessary training and successfully pass 30-60-90-day quality assessments. - Remain in clinic until the last patient is checked out and any follow-up visits are scheduled. - Must be able to perform the professional, clinical, and/or technical competencies of the assigned unit or department. - These statements describe the essential functions of the job and are not exhaustive. - Skills and duties may vary depending on department or unit. - Other duties may be assigned as required. We need to ensure no duplication. The bullet "Assist patients with MyChart activation and support..." appears once. Now Requirements bullets: - High School Graduate or GED. - 1 or more years of customer service or health care experience. - Ability to maintain patient confidentiality. Qualifications bullets: - College coursework completed toward an Associate’s or Bachelor’s Degree. - Clerical, registration, and/or customer service experience within a health care setting. - Bilingual ability with documented proof of competencies via language proficiency assessments (if applicable). Skills bullets: - Ability to read, write, speak, and understand English. - Basic computer skills including Microsoft Excel, Word, Outlook, and Teams. - High level of customer service skills focusing on problem resolution. Now final p. Let