Patient Service Representative

About the role

Children's Health of Carolina, PA of Lumberton is seeking an experienced Patient Service Representative to create a welcoming and supportive environment for our patients. Ideal candidate should love kids, have medical office experience and be able to work in a fast-paced environment. Must be a quick learner and have an understanding of electronic health records. Must possess excellent verbal and communication skills.

Schedule

• Full-time
• Monday – Friday, 8:00 a.m. – 5:00 p.m.
• Rotating Saturdays: 9:00 a.m. – 12:00 p.m.

Responsibilities

• Warmly welcome and greet patients and their families as they enter the office
• Determine the need for visit (scheduled, walk-in, etc.) and ask why the child is to be seen
• Obtain accurate demographic information, including insurance information and enter changes in the computer; ask for a telephone number where they can be reached during the day, preferably a cell phone number
• Verify insurance coverage, call for Carolina Access approval, if needed
• Stress the importance of bringing Medicaid/Insurance ID card, social security card, and shot record to all visits
• Scan or make copies of necessary documentation
• Collect co-payments on all appropriate visits
• Make patients aware of old balances and try to collect, if necessary, establish a payment method and timeframe
• Send the data for the encounter form to be printed
• Notify patients of delays in wait time; follow up with patients and families who seem to have been waiting for long periods of time
• Enter new patients in the electronic record
• Have patients complete necessary HIPAA paperwork and verify with proper identification
• Ensure end of day batch report and totals are correct
• Ensure adequate supplies are available and notify the Director of Materials and Facilities Management of any needed supplies
• Ensure that all equipment utilized for duty of job is properly functioning and notify the Director of Materials and Facilities Management when repairs are needed
• All phone calls should be returned within an hour, unless there are extenuating circumstances
• Consistently provide immediate and appropriate attention to patients and family members
• Consistently demonstrate prompt and reliable attendance
• Consistently demonstrate cooperation and assistance with other CHC employees
• Consistently demonstrate positive response to scheduling changes
• Constantly monitor the reception area for cleanliness
• Always protect the confidentiality of information and records
• Always follow mandated regulations such as HIPAA and OSHA
• All other duties as assigned/requested

Requirements

• High School graduate required
• 1 year experience working in a medical office setting
• Excellent organizational skills
• Excellent communication skills (oral and written)
• Ability to work with others in a tactful and diplomatic manner
• Must be detail oriented, self-motivated, organized and exemplify the attitude and manner of a team player
• Basic computer skills are required
• Physical demands include speech, visual and auditory acuity, frequent sitting with some standing and walking
• Work conditions include contact with patients in controlled environment, potentially contagious diseases and possibly bloodborne pathogens

Benefits

• 100% Employer-Paid Medical, Dental, Vision & Life Insurance
• 401(k) & Roth Retirement Plan with Employer Contribution (No Match Required)
• Quarterly Bonuses
• Generous Paid Time Off & 9 Paid Holidays
• Low-Cost Short- & Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Options (Accident, Hospitalization, Cancer, Critical Illness & Life)