Patient Service Representative

Responsibilities

• Organize and direct front desk activities.
• Check-in and check-out using complete, accurate procedures.
• Obtain co-pays and partial and full payments from patients and properly post to the individual patient's account with appropriate discount applied.
• Accurate data entry of all patient information including sliding-fee scale calculation (documented and assigned and insurance information scanned into computer).
• Distribute and collect patient information and demographic documents based on established protocol.
• Correctly update patient information module when patients provide updated or different demographic information.
• Effectively explain to patients the necessary documentation for family income verification for sliding-fee scale (according to federal regulations).
• Schedule appointments following the written scheduling protocol guidelines.
• Answer and route all phone calls and voice mail messages to correct department and/or person as outlined in scheduling protocol guidelines.
• Accurately balance the cash drawer at end of day if applicable.
• Complete end of day activities including: running daily computer reports and turning on answering machine.
• Maintain waiting room in a tidy and organized fashion including keeping waiting room orderly (magazines up-to-date, pamphlets stocked and straightened, kids area organized and vacuuming if necessary).
• Manage waiting room to insure all patients have been processed in a timely fashion.
• Data Entry into the Electronic Medical Records & Electronic Dental records.
• Process returned mail by updating PM system with correct address, phone number, etc.
• Verify Insurance status for each patient daily.
• Assure patient confidentiality and adherence to HIPAA, HITECH, and OMNIBUS rulings.
• Assist with Medical Records as requested.
• Perform at established quantitative and qualitative work standards to meet departmental goals and objectives.
• Presents a courteous and helpful demeanor, to all patients, visitors, and other staff members or any other person an employee encounters while representing Katy Trail Community Health.

Requirements

• High school diploma or GED.
• Effective interpersonal and communication skills.
• Ability to exercise good judgement in evaluating situations and making decisions.
• Excellent Customer Service Skills with patients and coworkers, including but not limited to, exercising empathy exercising active listening skills, and meeting special needs in a timely manner.
• Experience with office equipment including computers, copier, fax, telephone systems, etc.
• Ability to have flexibility with hours (up to two evening per week and 2 Saturdays per month) to cover front desk activities and at least 40 hours per week during KTCH hours of operation.
• Ability to exercise good judgment in evaluating situations and making decisions.
• Must have reliable transportation.
• Ability and means to travel on a flexible schedule as needed, proof of liability and property damage insurance on vehicle used is required.