Patient Service Representative

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day. At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status. Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

About the role

The Patient Service Representative (PSR) serves as the main point of contact for patients both in person and on the phone. The PSR communicates with patients in a warm, friendly manner to obtain information needed for scheduling and registering patients. This role will support Warren Township school-based providers remotely.

Responsibilities

• Demonstrates exceptional customer service and communicates effectively with patients and patients’ families.
• Schedules patient appointments.
• Interacts with patients in a friendly, respectful manner.
• Determines information needed for patient registration and provides appropriate documentation.
• Determines and verifies insurance status and/or patient’s eligibility for financial assistance programs and collects appropriate documentation from patients and patients’ family.
• Collects patient co-payments and practices proper money handling as defined by JPCHC standards.
• Answers telephone calls by the third ring and text messages within one hour.
• Transfers calls appropriately.
• Assists with medical record requests.
• Prepares and mails patient correspondence as directed.
• Responds to messages left within one business day.
• Responsible for neatness and appearance of the patient waiting area.
• Participates in all departmental and organizational meetings.
• All other duties as assigned.

Requirements

• Knowledge of medical office practices.
• Excellent written and oral communication.
• Two years of experience in an ambulatory healthcare setting.
• High school diploma or GED.

Skills

• Proficient computer skills, including Microsoft Office (specifically Word and Excel).
• Experience with Electronic Medical and Health records, and other applications.

Benefits

• Robust benefits package (medical, dental, vision) designed to support you and your family.
• Generous PTO because we believe caring for others starts with caring for yourself.
• 401(k) with employer contribution to help you plan for what’s ahead.
• Life and disability coverage for peace of mind.

Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!