Patient Service Representative
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
We have schedule info: Hours: Monday - Friday 4:00/5:00 PM - 8:00 PM; Saturdays 9:00 AM - 3:00 PM; Sundays 10:00 AM - 2:00 PM. That's schedule. Should we include a Schedule section? The rule says never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state schedule, so we can include a Schedule section. However they gave a list of possible headings: Schedule is allowed. So we can include
Schedule
with containing the schedule details.
Pay: Not mentioned. So no Pay section.
Benefits: They have "Compensation & Benefits" with details: Comprehensive benefits package including medical, dental, and vision plans; 100% employer-paid life insurance; 401(k) with employer match; Benefits begin the first of the month following hire date (for full-time employees); Generous paid sick and vacation time; 7 paid holidays annually; Opportunities for growth and advancement; Employee referral reward program. So we can include Benefits section.
We also have "Compensation & Benefits" heading but we can just use Benefits heading.
We need to avoid duplication. Also we have Overview and Position Summary; we could combine into About the role? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings. Overview and Position Summary could go under About the role. Key Responsibilities under Responsibilities. Qualifications under Qualifications (maybe also Requirements). Benefits under Benefits. Schedule under Schedule.
We should not create Requirements if not present; but Qualifications includes education, experience, etc. So we can use Qualifications heading.
We should not create Skills unless there is a specific skills list; we have some skills mentioned in qualifications (communication, etc.) but we can keep under Qualifications.
We need to preserve all substantive information. So we need to include details from Overview, Position Summary, Responsibilities list, Qualifications list, Benefits list, Schedule.
We must not include boilerplate like "Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder" maybe we can keep as part of About the role? It's location and organization. Could be minor metadata; we could fold into a short
or drop it. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include a short paragraph with location and organization info.
We need to output only HTML fragment, no /, no markdown fences.
Let's craft:
About the role
Location: Paoli Urgent Care. Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder. Premier Orthopaedics and Philadelphia Hand to Shoulder are seeking a dedicated and skilled Patient Service Representative to join our team at Paoli Urgent Care. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.
The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions. This is a part-time position with weeknight and weekend hours.
Responsibilities
- Greet and acknowledge patients promptly; notify MAs and Providers of their arrival
- Answer incoming calls accurately and relay messages as needed
- Assist patients in completing medical history and other required forms
- Collect demographic and insurance information, financial consent forms, and required authorizations/referrals
- Collect co-payments, co-insurances, and past-due balances; explain financial responsibilities to patients
- Complete insurance and benefits verifications and notify relevant parties of coverage issues
- Schedule follow-up appointments and coordinate authorizations or referrals
- Scan patient information and maintain accurate EMR documentation
- Prepare charts for the following day according to the practice schedule
- Maintain a secure and accurate cash drawer, including daily balancing
- Uphold patient confidentiality and HIPAA compliance
- Maintain an organized and professional front office workspace
- Follow established front office SOPs and site-specific protocols
- Perform other duties as assigned
Qualifications
- Education: High school diploma, GED, or equivalent working knowledge preferred
- Licenses & Certifications: None required
- Experience: Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred
- Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
- Experience collecting payments and explaining financial responsibilities to patients preferred
- Knowledge of HIPAA guidelines and office safety protocols
- Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders
Benefits
- Comprehensive benefits package including medical, dental, and vision plans
- 100% employer-paid life insurance
- 401(k) with employer match
- Benefits begin the first of the month following hire date (for full-time employees)
- Generous paid sick and vacation time
- 7 paid holidays annually
- Opportunities for growth and advancement
- Employee referral reward program
Schedule
Hours: Monday - Friday 4:00/5:00 PM - 8:00 PM; Saturdays 9:00 AM - 3:00 PM; Sundays 10:00 AM - 2:00 PM
We need to ensure we didn't include any filler like "commensurate with experience". Not present.
Check duplication: We have overview and position summary combined; fine.
We didn't include "About Premier Orthopaedics & Philadelphia Hand To Shoulder" as separate section; we could incorporate that into About the role or maybe a separate section "About the organization". But the instruction says prefer a few substantive sections over many thin ones. The overview already includes description of organization; the later "About Premier Orthopaedics & Philadelphia Hand To Shoulder" is more detailed about the organization. Should we include that? It's substantive. Could be a separate section "About the organization". But the allowed headings list does not include "About the organization". However we could still use About the organization
as it's not prohibited; the examples are not exhaustive. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples but not exclusive. So we could add About the organization. However they said prefer a few substantive sections over many thin ones. Adding another section may be okay if it's substantive. But we already have About the role covering overview; the extra About Premier Orthopaedics is more detail about the organization. Could be merged into About the role to avoid thin sections. Let's merge that content into About the role paragraph(s). We already have a brief mention; we can expand with the details from that section.
Thus we need to incorporate the description of Premier Orthopaedics and Philadelphia Hand to Shoulder into About the role.
Let's rewrite About the role to include that.
We'll have:
About the role
Location: Paoli Urgent Care. Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder. Premier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania, New Jersey, and Delaware. Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 150 providers across 50+ locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care. Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care—from diagnosis and treatment to post-operative and rehabilitative recovery. With 14 convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.
The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions. This is a part-time position with weeknight and weekend hours.
That covers overview and organization.
Now we need to ensure we didn't miss any substantive info: The "Position Summary" we incorporated. The "Key Responsibilities" we have list. The "Qualifications" we have list. The "Compensation & Benefits" we have benefits list. The schedule we have.
We also need to include "Experience: Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred" we have. Also "Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)" we have. Also "Experience collecting payments and explaining financial responsibilities to patients preferred". Also "Knowledge of HIPAA guidelines and office safety protocols". Also "Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders". Good.
We also need to include "Licenses & Certifications: None required". We have that.
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We have schedule info: Hours: Monday - Friday 4:00/5:00 PM - 8:00 PM; Saturdays 9:00 AM - 3:00 PM; Sundays 10:00 AM - 2:00 PM. That's schedule. Should we include a Schedule section? The rule says never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state schedule, so we can include a Schedule section. However they gave a list of possible headings: Schedule is allowed. So we can include
Schedule
withcontaining the schedule details. Pay: Not mentioned. So no Pay section. Benefits: They have "Compensation & Benefits" with details: Comprehensive benefits package including medical, dental, and vision plans; 100% employer-paid life insurance; 401(k) with employer match; Benefits begin the first of the month following hire date (for full-time employees); Generous paid sick and vacation time; 7 paid holidays annually; Opportunities for growth and advancement; Employee referral reward program. So we can include Benefits section. We also have "Compensation & Benefits" heading but we can just use Benefits heading. We need to avoid duplication. Also we have Overview and Position Summary; we could combine into About the role? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings. Overview and Position Summary could go under About the role. Key Responsibilities under Responsibilities. Qualifications under Qualifications (maybe also Requirements). Benefits under Benefits. Schedule under Schedule. We should not create Requirements if not present; but Qualifications includes education, experience, etc. So we can use Qualifications heading. We should not create Skills unless there is a specific skills list; we have some skills mentioned in qualifications (communication, etc.) but we can keep under Qualifications. We need to preserve all substantive information. So we need to include details from Overview, Position Summary, Responsibilities list, Qualifications list, Benefits list, Schedule. We must not include boilerplate like "Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder" maybe we can keep as part of About the role? It's location and organization. Could be minor metadata; we could fold into a short
or drop it. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include a short paragraph with location and organization info. We need to output only HTML fragment, no /, no markdown fences. Let's craft:
About the role
Location: Paoli Urgent Care. Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder. Premier Orthopaedics and Philadelphia Hand to Shoulder are seeking a dedicated and skilled Patient Service Representative to join our team at Paoli Urgent Care. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.
The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions. This is a part-time position with weeknight and weekend hours.
Responsibilities
- Greet and acknowledge patients promptly; notify MAs and Providers of their arrival
- Answer incoming calls accurately and relay messages as needed
- Assist patients in completing medical history and other required forms
- Collect demographic and insurance information, financial consent forms, and required authorizations/referrals
- Collect co-payments, co-insurances, and past-due balances; explain financial responsibilities to patients
- Complete insurance and benefits verifications and notify relevant parties of coverage issues
- Schedule follow-up appointments and coordinate authorizations or referrals
- Scan patient information and maintain accurate EMR documentation
- Prepare charts for the following day according to the practice schedule
- Maintain a secure and accurate cash drawer, including daily balancing
- Uphold patient confidentiality and HIPAA compliance
- Maintain an organized and professional front office workspace
- Follow established front office SOPs and site-specific protocols
- Perform other duties as assigned
Qualifications
- Education: High school diploma, GED, or equivalent working knowledge preferred
- Licenses & Certifications: None required
- Experience: Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred
- Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
- Experience collecting payments and explaining financial responsibilities to patients preferred
- Knowledge of HIPAA guidelines and office safety protocols
- Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders
Benefits
- Comprehensive benefits package including medical, dental, and vision plans
- 100% employer-paid life insurance
- 401(k) with employer match
- Benefits begin the first of the month following hire date (for full-time employees)
- Generous paid sick and vacation time
- 7 paid holidays annually
- Opportunities for growth and advancement
- Employee referral reward program
Schedule
Hours: Monday - Friday 4:00/5:00 PM - 8:00 PM; Saturdays 9:00 AM - 3:00 PM; Sundays 10:00 AM - 2:00 PM
We need to ensure we didn't include any filler like "commensurate with experience". Not present. Check duplication: We have overview and position summary combined; fine. We didn't include "About Premier Orthopaedics & Philadelphia Hand To Shoulder" as separate section; we could incorporate that into About the role or maybe a separate section "About the organization". But the instruction says prefer a few substantive sections over many thin ones. The overview already includes description of organization; the later "About Premier Orthopaedics & Philadelphia Hand To Shoulder" is more detailed about the organization. Should we include that? It's substantive. Could be a separate section "About the organization". But the allowed headings list does not include "About the organization". However we could still useAbout the organization
as it's not prohibited; the examples are not exhaustive. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples but not exclusive. So we could add About the organization. However they said prefer a few substantive sections over many thin ones. Adding another section may be okay if it's substantive. But we already have About the role covering overview; the extra About Premier Orthopaedics is more detail about the organization. Could be merged into About the role to avoid thin sections. Let's merge that content into About the role paragraph(s). We already have a brief mention; we can expand with the details from that section.
Thus we need to incorporate the description of Premier Orthopaedics and Philadelphia Hand to Shoulder into About the role.
Let's rewrite About the role to include that.
We'll have:
About the role
Location: Paoli Urgent Care. Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder. Premier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania, New Jersey, and Delaware. Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 150 providers across 50+ locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care. Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care—from diagnosis and treatment to post-operative and rehabilitative recovery. With 14 convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.
The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions. This is a part-time position with weeknight and weekend hours.
That covers overview and organization. Now we need to ensure we didn't miss any substantive info: The "Position Summary" we incorporated. The "Key Responsibilities" we have list. The "Qualifications" we have list. The "Compensation & Benefits" we have benefits list. The schedule we have. We also need to include "Experience: Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred" we have. Also "Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)" we have. Also "Experience collecting payments and explaining financial responsibilities to patients preferred". Also "Knowledge of HIPAA guidelines and office safety protocols". Also "Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders". Good. We also need to include "Licenses & Certifications: None required". We have that.