Patient Service Representative

Job Summary

Responsible for greeting patients, and performs a variety of clerical tasks including patient registration, and payment processing.

Essential Functions

• Greets patients, family members, and visitors determining services and/or other needs that are required.
• Maintains the waiting area ensuring that patients and family members' needs are addressed and the area is tidy.
• Affords assistance to new patients in completing their registration information.
• Accesses and prepares medical records for new patients, including obtaining necessary consents and clinical forms.
• Collaborates with patients regarding their insurance coverage or eligibility for other programs, including sliding scale fees.
• Establishes a separate file for patients applying for sliding scale fees.
• Evaluates presented patient documentation to ensure it meets established criteria.
• Accurately collects and processes patient demographic, financial, diagnosis, and procedure code information.
• Reviews third-party coverage and payment arrangements with patients.
• Enters incoming payments and other data into the system.
• Notifies the Medical Assistant when patients have arrived or when new patients are ready for care services, dental, or mental health services.
• Enters payments from third-party payors or other sources of data entry as needed.
• Reviews current visit charges and outstanding balances with the responsible party and arranges required payments.
• Enters payments and prints receipts.
• Schedules return appointments.