Patient Service Representative

Overview

Come join our team! We have an immediate need for a Patient Service Representative in our Indianapolis, IN clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!

Schedule

Schedule: Estimated Total Hours Per Week: 40
Work Schedule: Monday: 7:20 AM – 4:30 PM
Tuesday: 7:20 AM – 4:30 PM
Wednesday: 7:20 AM – 4:30 PM
Thursday: 7:20 AM – 4:30 PM
Friday: 7:20 AM – 4:30 PM

Summary

The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

Responsibilities

• Performs opening and closing clinic duties
• Greets patients, checks in for appointments and verifies insurance
• Scans documents into electronic health record
• Maintains tidiness of waiting area and reception counter throughout the day
• Checks schedules for added, canceled and no-show appointments throughout the day
• Schedules follow up appointments as needed
• Orders clinic office supplies
• Sells and tracks cosmetic products
• Distributes mail
• Prepares for next day scheduled appointments

Qualifications

• High school diploma or equivalent is required
• 1+ years of recent medical office experience or in a similar capacity is preferred
• Proficient in basic computer functions
• Ability to learn new software quickly
• Must possess excellent customer service, communication and organizational skills
• Able to operate standard office equipment
• Able to type a minimum of 40 wpm is preferred
• Must possess attention to detail
• Able to multi-task, prioritize appropriately, and work well both individually and as part of a team
• Able to respond positively to constructive feedback and direction from supervisors
• Must demonstrate professional appearance and manner at all times
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others
• Must maintain confidentiality of information