Patient Service Representative

About the role

The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

Schedule

Monday – Thursday schedule; Fridays occasionally with notice given.

Benefits

• Access to health, dental, and vision insurance
• Health Savings Account with $500 matching contribution
• Eligible for PTO and Holiday pay
• Company-paid life insurance and long-term disability (full-time only)
• Access to voluntary short-term disability insurance (full-time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity, and Cancer Guardian
• 401(k) with employer contribution
• Profit sharing
• Employee discounts

Responsibilities

• Performs opening and closing clinic duties
• Greets patients, checks in for appointments, and verifies insurance
• Scans documents into electronic health record
• Maintains tidiness of waiting area and reception counter throughout the day
• Checks schedules for added, canceled, and no-show appointments throughout the day
• Schedules follow-up appointments as needed
• Responds to designated tasks in the electronic health record
• Orders clinic office supplies
• Sells and tracks cosmetic products
• Distributes mail
• Prepares for next day scheduled appointments

Qualifications

• High school diploma or equivalent required
• 1+ years of recent medical office experience or similar capacity preferred
• Proficient in basic computer functions
• Ability to learn new software quickly
• Excellent customer service, communication, and organizational skills
• Ability to operate standard office equipment
• Ability to type a minimum of 40 wpm preferred
• Strong attention to detail
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
• Ability to respond positively to constructive feedback and direction from supervisors
• Professional appearance and manner at all times
• Friendly, cheerful, tactful, and polite demeanor; compassionate and caring in dealing with others
• Ability to maintain confidentiality of information