Patient Service Representative

About the role

Katzen Eye Group is searching for a Full Time, enthusiastic, patient focused, Patient Services Representative/Medical Front Desk Representative for our office in Reisterstown, MD. Great work hours, no late evenings, no major holidays or Sundays, a robust benefits package and a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities. Katzen Eye Group was established in 1968 in Baltimore and has grown to be one of the largest and most trusted eye practices in Maryland, offering services from basic eye exams to sophisticated testing and surgical treatment of eye diseases.

Responsibilities

• Greet and welcome all patients and visitors upon arrival to clinic
• Follow all practice policies and procedures for thorough and complete check in and check out process
• Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
• Confirm that accurate patient demographic and insurance information has been collected and update if necessary
• Confirm insurance eligibility and verify active and participating coverage
• Accurately calculate and collect patient co-payments, deductibles, and due balances
• Schedule return appointments and set up reminder notifications
• Professionally assist doctor, staff, patients and visitors
• Maintain confidentiality of all doctors, staff and patient information
• Keep the reception area clean and organized
• Assist with maintaining proper inventory levels of retail items (if applicable)
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Handle sensitive information in a confidential manner
• Execute duties of position in a professional and courteous manner
• Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
• Willing to travel between locations to support front office operations (only applicable for multi-location practices)
• Willing to work early mornings, late evenings, and weekends as required to support business needs
• Other duties as assigned

Qualifications

• High school diploma or equivalent is required
• Compassionate and able to establish confidence and trust with patients
• Ability to remain calm and professional under pressure or stress
• Highly energetic with a positive attitude
• Strong attention to detail and strong written and verbal communication skills
• Ability to create and maintain positive interpersonal relationships
• Ability to perform as part of a team as well as work independently
• One or more years’ experience working in a medical practice preferred
• Knowledge of medical, vision and insurances preferred
• Basic computer knowledge required
• Experience with NextGen, Microsoft, Clearwave preferred

Benefits

• Competitive hourly pay
• Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401k and short- and long-term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities

Pay

Compensation range for this position, dependent upon experience is between $18.00 and $21.00 per hour.

Schedule

Great work hours with no late evenings, no major holidays or Sundays. Flexibility to work early mornings, late evenings, and weekends as required to support business needs.