Patient Service Representative

About the role

The Patient Service Representative (PSR) position at Envision Imaging in Cleburne is available Monday through Friday from 7:45 AM to 4:45 PM. The position comes with a pay range of $17.70 to $21.30 per hour. This role requires a 2-week mandatory training period at the North Arlington facility.

Responsibilities

• Answers inbound calls to the Center and provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collects co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and any customer complaints.
• Communicates to PSR Lead and/or Area Manager as needed.
• Ensures accurate data entry for patient registration.
• Affords assistance with medical records as needed.
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
• Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stays abreast of known carrier related issues and identifies carrier specific concerns (i.e., out of network, specific plan limitations, etc.).
• Maintains schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
• Facilitates no-show appointments (calling patients, cancelling, rescheduling).
• Monitors waiting room to avoid extended wait time and assists patients as needed.
• Requests orders and processes new/same-day requests.
• Requests all patients complete a satisfaction survey after their exam.
• Other duties as assigned.

Qualifications

• One plus year of experience providing exceptional customer service – healthcare environment preferred.
• Detail oriented, self-motivated, a problem solver and a team player.
• Ability to navigate multiple computer screens and browsers quickly and accurately.
• Ability to excel in a very fast-pace team environment.
• Ability to continuously “exceed” company and customer expectation.
• Strong communication skills & professional demeanor.

Benefits

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program