Patient Service Representative
Racine Dental Group is looking for a Patient Service Representative in Racine, WI, to join our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. We take pride in providing comprehensive, personalized care in a warm and welcoming setting, prioritizing patient comfort and advanced treatments for optimal oral health.
About the role
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and a desire to get started in the dental field. The Patient Service Representative will support all staff members and patients, handling inquiries, scheduling, and financial arrangements while being flexible in managing requests and projects assigned by other staff or the Office Manager.
Responsibilities
- Provide exceptional customer service: acknowledge, smile, and greet patients upon arrival and dismissal
- Respond to patient questions and concerns according to DCA Policies
- Answer telephones and handle patient inquiries
- Schedule and confirm appointments
- Maintain the appointment book and follow up on no-shows or cancellations
- Register patients on the sign-in sheet
- Post charges and payments to patient accounts
- Check voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Requirements
- Experience working in a dental, medical, or other health-care office (preferred)
- Knowledge of insurance plans (HMO/PPO) is a plus
- Experience answering telephones
- Exceptional customer service skills
Pay
$20.00–$24.00 per hour
Schedule
- Monday: 10:00 AM – 7:00 PM
- Tuesday: 6:00 AM – 2:30 PM
- Wednesday: 6:00 AM – 2:30 PM
- Thursday: Rotation
- Friday: Rotation
- Saturday: Rotation
Benefits
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology