Patient Service Representative

At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work-life balance, welcoming individuals from all backgrounds to join our close-knit work family.

About the role

The Patient Service Representative provides secretarial and phone support for the organization utilizing strong verbal and written communication skills. This role is responsible for correctly obtaining and entering patient information, patient scheduling, filing, managing electronic and phone messages, managing and tracking outgoing referrals, addressing patient balances, and charge entry—all within the electronic medical record (EMR). Additionally, the Patient Service Representative manages incoming and outgoing mail, clerical inventory, copying, and answers a high volume of incoming calls from patients. This position works with providers, managers, and staff to promote quality and cost-effective daily operations while maintaining good interpersonal relationships with patients, their families, the public, and co-workers. The role collaborates with all staff to assist patients and facilitate successful interactions with the practice team, reflecting and carrying forward the mission and goals of the practice both internally and throughout the community.

Responsibilities

• Obtain and enter patient information accurately into the EMR.
• Schedule patient appointments and manage electronic/phone messages.
• File documents and manage/track outgoing referrals.
• Address patient balances and enter charges into the EMR.
• Manage incoming/outgoing mail and clerical inventory.
• Perform copying tasks and answer a high volume of incoming calls.
• Collaborate with providers, managers, and staff to ensure quality and cost-effective operations.
• Maintain positive interpersonal relationships with patients, families, the public, and co-workers.
• Support the mission and goals of the practice within the community.

Requirements

• High School Diploma.
• Demonstrated knowledge of medical terminology.
• Minimum of 2 years’ experience in healthcare.
• Proven “team player” experience.
• Demonstrated experience with computer use.

Qualifications (Desirable)

• Certified Medical Assistant or healthcare-related Associate’s Degree.
• Demonstrated competence in interpersonal and intra-professional relations.
• Experience in acute care patient management/organization.
• Commitment to collaboration with physicians to individualize and enhance patient care.
• Experience in medical billing.
• Knowledge of Medent or other EMR systems.

Benefits

• Monday-Friday work week with no mandatory overtime.
• Supportive team environment.
• Annual salary increases.
• Opportunities for professional growth and stability within a fast-growing medical practice.
• Longevity and consistency of management.
• Perfect attendance award.
• Tuition reimbursement program.
• Employee referral program.
• Generous Health, Dental, Vision, and Life insurance.
• Flexible spending account or Health savings account—available the first of the month following your date of hire.
• Employee assistance program.
• 15 days of paid time-off within the first year of employment.
• 7 paid holidays annually.
• 401k with 4% employer match.

Pay

Salary Range: $15.50 - $20.00 per hour.

Schedule

Full-Time, Days, 8:30 AM - 5:00 PM.