Patient Service Representative

Brand: Cal Rehab & Sports Therapy
Location: 415 Carmen Dr, Camarillo, CA 93010

About the role

As a Patient Service Representative at PRN Physical Therapy, you’ll be an essential part of the team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for patients.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Help create a positive work environment and clinic culture by ensuring patients’ needs are addressed during transitional periods of therapy.
• Maintain patient records and ensure all documentation is complete and accurate.
• Keep the front office area neat, tidy, and organized.
• Coordinate with clinical staff to ensure a seamless patient experience.
• Perform front‑office tasks as needed, including answering phones, scanning documents into charts, scheduling patients, processing counter payments, filing, and faxing.
• Liaise effectively between patients, clinical staff, and other departments; communicate clearly and professionally to address patient concerns or questions.
• Maintain a clean and organized reception area and therapy spaces; clean equipment, tables, handle laundry, and stock supplies.
• Assist in managing inventory and ordering office supplies.
• Participate in team meetings and contribute ideas for process improvement.

Skills & Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency with office software and scheduling systems.
• Strong interpersonal skills and ability to maintain professionalism in a fast‑paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Benefits

• Comprehensive medical, vision, and dental plans.
• Paid time off.
• Clinical incentive opportunities.
• Student loan repayment options.
• Professional development resources and ongoing clinical education support.
• Supportive, mission‑driven environment dedicated to excellence in patient care.

Pay

$19–22 per hour, with benefits offered.

Schedule

Full‑time, 40 hours per week. Clinic hours: Monday & Wednesday 9:40 am – 6:40 pm; Tuesday, Thursday & Friday 7:00 am – 4:00 pm.