Patient Service Representative

Duties/Responsibilities

• Greeting, educating, and instructing patients through admission and check-in process.
• Verify patient information and check-in for scheduled appointments.
• Notify patients of insurance benefits and financial responsibilities.
• Answer telephone and direct calls appropriately.
• Schedule patient appointments.
• Manage clinical schedules and assist clinical staff as needed.
• Monitor account balances, payment plans, and collection reports.
• Crosstrain with county patient services staff and help cover county offices when requested.
• Perform cash handling responsibilities and daily reconciliation of cash drawer.
• Other duties as assigned.

Physical Requirements

• Minimal exposure to blood, body fluids or tissues.
• Minimal ergonomic risk for repetitive motion impairment.
• Minimal physical exertion (bending, lifting, twisting) in the work area.

Required Qualifications

• Education: High School Diploma or GED required.
• Experience: Minimum of one (1) year experience in an office setting; Experience in Healthcare Customer Service preferred.
• Certificate or Professional License: No Certificates or Professional License required.
• Valid driver’s license and active auto insurance coverage.
• Satisfactory results from criminal and driving record background checks.